KFC Annerley — Restaurant in Brisbane City

Two weeks ago I ordered online, built my own bucket, added sides plus a kids meal. When we got home we realised there were multiple items missing from every area of majority of our meals. I called back and spoke to a lady who made a vocal contract to send an email replacing the whole order as parts were missing from every meal/box ordered. When I went on to the email to reorder it showed only part was going to be replaced so I called the Annerley store and spoke to Nick (I feel for anyone who has to deal with him as he tried to tell me I didn't speak to a woman then later went on to say no females were working that night... Only I picked my food up, there were infact females working. He also couldn't tell me what staff were working that night so we could organise this problem. Oh all before saying no females were working when I spoke to one and got served by one... Awkward for a manager to not know these simple things or stand beside his staffs word). All I can say is don't leave without checking every part of your meal or the store won't take accountability for their words or actions.

I ended up asking for a refund to be told in short; too bad, we'll only replace what we sent on the email. I will be going above the shift manager as he told me his manager would contact me if she feels it's necessary. Consumer law is a real thing guys. If I had of been told on the phone only part woud be replaced I would have gone back with what I did have and asked for a refund. I got tantrums from kids for not having what they asked for anyway so it would have saved a lot of time, $60, being hung up on (multiple times by Nick) , having my number blocked, told I was harassing him, being yelled at and not being allowed to talk to his upper all with a lowered voice myself.

If anyone else would like to know how you go above its hard because you can't complain unless it's via email and Nick quoted on the phone "he would receive the email and he would deal with it anyway". So I don't see a point in doing that. Again, consumer law.

Such an arrogant man and I cannot believe they have him supervising people, I feel for them in future jobs if this is the example set by a "manager/shift manager" on how to deal with...

I've been a regular customer at this place for three years now. Sadly, this isn't the first time they've messed up my order by forgetting to include everything I paid for. On May 31, 2023, at 8:22 pm, as clearly shown on my receipt, I arrived at your shop around 7:45 or 7:50 pm. I patiently waited until someone finally approached me at around 8:20 pm, asking if I had been served or needed any assistance. It took an agonizing 20 minutes just to place my order. I understand that busy periods can be challenging, and I've seen how hard the staff works during those times. If it had been busy, I wouldn't even be writing this review.

I shelled out $51.85 for my order, only to realize later, while sitting with my family to enjoy the second half of the game, that several items were missing from the bag. It's incredibly disappointing that I had to ask for my drink three times. The woman who took my order (she didn't wear a name tag, but she was short with a nose piercing) called my order number when it was ready and unceremoniously plopped it on the counter without uttering a word, then turned away. I had to wait for another employee to show up before I could inquire about my drink. Furthermore, the same woman who took my order demonstrated unprofessional and rude behavior. She didn't greet me and casually leaned on the counter with her hand resting on her cheek, as if she were working in a brothel rather than a respectable establishment.

Considering this experience, I have no intention of ever returning to this store. What's more, while waiting for my order, I noticed another customer inquiring about their missing coleslaw. If needed, you can review the security camera footage from that time to confirm my account. It seems that your establishment is attempting to save money by deceiving customers and failing to fulfill their requests.

Regarding my remark about potential discrimination based on skin colour, I'm uncertain if that was the case. However, it's disheartening to witness such inconsistent service and missing items, which raises questions about fair treatment...

Usually have a decent experience here but today was atrocious. Worst service I’ve experienced in hospitality in a long time from a particular worker here named Jack. The bloke is young so I don’t want to be too spiteful, however the management team here really needs to work on their training of younger staff!

At first I walked up to the register Jack was changing the till, I said hello and he replied with a very short “just a sec”. He was the only one at the front at this time, he ended up taking over a minute and someone else eventually noticed I was waiting and came to the front (no communication from Jack to other staff about me waiting there). I didn’t get a sense of caring whatsoever from Jack and he actually seemed annoyed at me for saying hello while he was in the middle of something. So that’s first.

Secondly, the wicked wings I received were unusually terrible! They had no flavour whatsoever after biting into them. I had to spit an entire one out and took a couple bites of the other to test it. Ended up handing an untouched one back and I asked for two original tenders in exchange for my essentially worthless 3 wicked wings.

Jack promptly responded “the swap out is only one tender”, I didn’t protest as I was kind of stunned. He then proceeded to put that tender into the same oily box I handed back to them from my Zinger Box with the bad wicked wings inside and gave that to me. I asked for some sweet chilli sauce (as it’s the only way I like to eat tenders) and Jack decided to charge me for it. He didn’t apologise once for the quality of the Wicked Wings that I wasted my money on and I believe he didn’t give me a fair compensation for it.

I would like to request a credit for a proper compensation, I’ll let you decide what you think it should be.

I look forward to hearing back from you in the reply section of the...