Arrived at 8:40pm with my partner after reading the venue closed at 9:30pm online. Was sat with no warning of closing early etc. Ordered by 8:45pm and received our meals very quickly(great 👍). After only a few moments enjoying our meals together we were informed that the venue was closing "early" and had a bill shoved in between us. This was now 8:55pm. We would not have chosen to eat here if we had to leave by 9pm. Immediately all the kitchen staff etc started dragging tables and chairs around and stacking (slamming) them right next to us. I have worked in the food and Bev industry for a very long time and I understand wanting to leave early on a Sunday, but not giving prior warning to guests as they seat and then telling them to leave literally 5 minute's after receiving their meals is ridiculous. Obviously we still had full plates. Luckily I managed to grab someone's attention as they frantically packed the venue up, and asked if we could have some take away containers. Next time you give someone no time to eat at least bring some containers, if you couldn't find space on the table for the bill to be placed nicely you probably noticed the full plates. Could be good if you went during hours that better suit the staff working at the time. Don't rely on consistent service/quality after 8:30pm on a Sunday. If you close "early" every Sunday then change your online details and don't sit anyone without...
Read moreTotally disappointing. We ordered Hue spicy noodle soup, pointed out on the menu for the waiter and he repeated it correctly. He then brought out a bowl and said “Here is Pho”. Literally seeing Pho in front of us but worrying that we might have misheard it, we double checked with the kitchen. They admitted that we have wrongly made our orders. Anyway, 5 mins later, we got our Hue spicy noodle soup ready- and it is literally the noodles and beef from the previous bowl with a different soup covering it. Ok, there might be miscommunication between the waiter and kitchen, but come on, you don’t fix your mistake by pouring a different soup on the same bowl of noodles and meat, and pretended like nothing happened. Was really hungry and in hurry for our flights, we ate but left almost the full bowl at the end, paid for all and gave our feedback directly to the shop. Unacceptably, there was no apology from staff and only the ignorance from the owner....
Read moreAbsolute worst experience I have ever had at a restaurant I would rate 0 and not recommend to anyone you know, I have been a loyal customer to sings for quite sometime, but tonight the girl gave us the wrong takeaway order and didn't apologise when We had to drive back to the store. My soup was lumpy and looked like something out of a can with only half the normal amount. After calling up to question the soup and smaller than usual serving, the lady started arguing with me that I was in the wrong and that the soup is normally like that. Very disappointed and would not recommend to anyone disappointing service and disappointing food. I expect a lot more considering we had to drive back once and our food was horrible the second time and half of it was cold and we didn't get a refund, let alone an apology! Like the food I was left cold and...
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