Snack Man — Restaurant in Brisbane City

Went in the weekend with high hopes of a fantastic dining experience, but was bitterly disappointed. My partner and I ordered the banquets, and the starters came through fine, however after that things came to a halt. The restaurant was reasonably busy, so we didn't want to be pushy, but after half-an-hour we asked the waiter what had happened to the rest of the meal, and he said 'we'd finished' the banquet. That clearly wasn't right as we hadn't had any mains which he acknowledged, but still nothing seemed to be happening on the food front. After finishing our bottle of wine, we ended up complaining to the manager who said she would sort it out. She brought out a cold plate of prawns to fill the gap, however after another 20 minutes nothing further happened with the mains, and it was pretty clear our meal was over, and we shouldn't be expecting much further, so decided to cut our losses and leave... My partner in particular was shocked at how rude and un-helpful the (female) manager was: it was almost if she somehow blamed us for the problem. She had promised to get things moving on our mains but 20 minutes later nothing had happened and it was pretty clear nothing else was going to happen on the mains' front, or the rest of the 'banquet' for that matter! We were a little gobsmacked that they still charged us for one full banquet meal even though neither of us had got past the first third (the starters) and none of the mains had actually even turned up. Appalling customer service and terrible...

Don’t get the banquet ( $65) with a large group of you want value for money and a full meal ! We were a group of 9 and probably got food that would have fed 6 -7 people at the most . Most dishes weren’t big enough for all of our group to share and those that were we got a small mouthful each . A few from our group had to go to Maccas afterwards as they were still hungry . Would’ve been a whole bunch cheaper if we just bought those exact same dishes instead of the banquet . Most of the food was good except for some meat on the bone that was so dry and chewy we had trouble actually getting it off the bone and onto plates ( obviously being share meals we could hardly gnaw on the bone ) . We did get a few entrees but for main we got 2 very small bowls of rice , 2 small bowls of pork , one other small meat dish and a greens dish .for 9 people this was no where near enough as each bowl was a normal serve for 3 people max . I’ve seen some of the photos Other people have put up and we didn’t get as much food as some of the smaller groups have in the past , but price seems to have gone up too so obviously you’re now getting less food for more money. The room itself was dark , echoey and noisy. Not suitable if you actually want to talk to anyone . The only positives were that the drinks were quite good and the service seemed fast. But I certainly...

We dined here tonight and had mixed feelings about the experience. The atmosphere was genuinely lovely and the wine list is exceptional. It is one of the better selections we have come across in a while.

I ordered the noodles with cheek beef and pork dumplings. The dish was flavourful, well-cooked and quite satisfying. I would rate it a 4 out of 5 on its own.

Unfortunately, my wife’s experience was not as enjoyable. She ordered the mushroom dish, which arrived as a pile of deep-fried crispy noodles and onions, with barely any mushrooms included. The batter was heavy and the onions lacked flavour, making the dish difficult to eat. She also ordered a side of greens, which turned out to be silverbeet that was undercooked and tough. Rated 2-5 for her dish. Seriously it was a close 1 star ⭐️ it was that bad.

Service was okay. It was not rude, but fairly average and somewhat inattentive, which took away from the overall experience.

It is a shame, because the venue has a lot of potential and my meal was enjoyable. However, with such a disappointing dish on the table and the service not really lifting the overall experience, we feel a 3 out of 5 rating is a...