Yat Bun Tong Dumpling House — Restaurant in District of Belconnen

This was always one of our go to places as the food is really good and reasonably priced. We would regularly dine in or get delivery.. Dine in service is a little lacking. The staff are not rude and are always professional. But they just don't seem to be happy to work there. They never seem to smile or laugh. Asking for something outside the norm like a small side dish of plum sauce for the dumplings ect seems like your asking for rights to their first born child. When getting delivery via either Uber Eats or Menuelog, we would put some notes in the order to change part of the dish, eg rice noodles instead of egg noodles. About 50% of the time this was not seen. This resulted in us having to call every time we ordered delivery, just to clarify that they saw the note. Recently we ordered 2 x combination soups via Uber Eats. The delivery arrived with just the Noodles, Meat and vegetables. There was no soup (it usually comes in a separate container) When we called the restaurant they made a 1/2 hearted apology and said they will have some more soup waiting for us and to please come and collect. After explaining we didn't have a car at the time, which is why we ordered delivery they just said OK then nothing we can do, call Uber and ask for a refund, thanks bye. A little bit later we were able to get a lift to the restaurant so called them to advise we would be there in 10 mins. On arrival the staff just handed over a bag with the soup and said goodbye. There was only another half felt attempt at an apology. Unfortunately this was the last straw for us and we will no longer be ordering from here. Fortunately for me I found a place just around the corner that also does a really good combination soup and...

I've been here 3 times. First was lovely. Food was wonderful and had a great experience. Second time, food was not great, none of it, we bragged to friends, brought them in and were embarrassed. Thirds times a charm right? Well the chef (very tall man out the back) was not. We ordered our food, dumplings good, brocoli good, rice was bland, Mongolian lamb was good, Dry fry chili beef was like eating a crunchy empty shell and cold. I asked the wait staff was it supposed to be cold, and he said he would fix it. They zapped it in the microwave and it came back steaming so I thought, oh joy because I was hungry. But it was still mostly cold. I was upset at this point because that was my meal and I was hungry so I called the wait staff and asked why it was still cold, he was quite rude and walked off saying 'liar', my 10 yo heard it. So we got up to leave because I had enough. As we were leaving the wait staff walked up and said touch the plate it is hot. I replied that it was not hot and why would I lie about it. We all know microwaves heat the plate hotter then the food. Then the tall guy out back starts going off, very loudly, in their native tongue, banging and another worker loudly chimed in. He also dropped the F bomb, twice! We stood in shock and I asked is this how he treats people and to have the decency to say it directly to me. We paid for our meal except the cold, old, beef. I'm pretty sure they will re heat it and sell it again. It's what mine tasted like. Never,...

We went out for dinner last night after seeing a movie, but unfortunately, the experience was disappointing from the start. Upon entering the restaurant, there was no greeting, and the staff came off as rude and unwelcoming. We felt rushed throughout the entire visit.

When our food arrived, we noticed that the chicken dumplings were undercooked—raw in the center. We brought this to the manager’s attention, but he insisted the pink colour was due to the chicken being “fresh.” Despite his explanation, we didn’t feel comfortable eating it and left it untouched.

The waiter handling our table was neither understanding nor polite about the situation. We paid for what we had, and as we were leaving around 9:30 PM, the staff had already begun cleaning. One waiter was mopping from the entrance inward, and as a result, my friend slipped and almost fell on the wet floor. Instead of offering help or an apology, the waiter simply told her to "be careful." This could have easily been avoided if the cleaning started in areas away from customer traffic.

There was no accountability, no apology, and no regard for basic customer service or safety. Unfortunately, we won’t...