Tradewinds Hotel and Suites — Restaurant in East Fremantle

DO NOT STAY AT THIS HOTEL. IT IS NOTHING LIKE THE ADVERTISED PHOTOS ON BOOKING.COM. 1 STAR AT BEST!!!! FILTHY. ||This hotel looks nothing like the advertised photos on booking.com. The images look stunning and the surroundings are amazing. On arrival, we were so disappointed with the hotel. It looks nothing like the photos. The staff at reception were very polite. however, the hotel is a total dump. 1 Star in my opinion.||Our room was tiny, malodorous and had ripped carpets. There was no room to swing a cat. Everything was jammed-packed.||The bedroom was small and stank. The air con unit was filthy and the air that was blowing out of it was disgusting. I don't think it had ever been cleaned. There was no way I was letting that air blow on me at night!!! ||The corridors around the room were awful, there were empty trays with half-eaten food lying everywhere, and napkins blowing around the lobby floors. The lift was filthy and stained, ||The pretty rooftop bar in the advertised photos was not open and did not look like anything as advertised. ||The swimming pool was the worst I have ever seen in my life!!|You could see the dirt in the pool and the scum lying all over the top of the pool. It again looked nothing like the advertised photos. It was small and disgusting, There was no way I would even step foot in that pool. There was a family there with their small children who were eating crackers in the pool. (Adding to the filth)|The sunbeds were stained brown and looked as if they were very old, with holes in them and dirt all over them. |Again nothing as advertised!!.||So as you can imagine we did not stay. We were there for approximately 1 and a half hours. We ate at the restaurant and again it was disgusting. The waitresses came out with one plate at a time and we were waiting to get our food whilst others had no choice but to eat there's as they had been waiting so long and it was cold. |The tables were old and tatty. Again nothing like the photos. ||We left the hotel. I spoke to the manager prior to our departure and said there was no way I was staying here as it was nothing like the advertised photos. He did offer me an alternative room . However, I informed him that I had booked the Ritz and was going there immediately as I knew there would not be any false advertising and I would not be disappointed.|| I did ask if he would give me a refund and he said he was about to finish for the day and he would email me the next day with a refund. But guess what! Exactly as I expected no email!!!|I emailed a few days later and again as I expected a long-winded email apologising for the experience however he informed me that he did not offer me a refund and as I left voluntarily he could not issue one!!! |Well, you know what I am not surprised one bit!!! With the state of the hotel, I wouldn't expect anything else from the management. ||If I was you I would NOT book this hotel. ||There are far nicer ones to stay in that are as ADVERTISED AND NOT MADE TO LOOK GOOD USING PHOTOS TAKEN 10 YEARS AGO!!!!!!!!!||This didn't spoil our holiday we had a fabulous time...

DO NOT STAY AT THIS HOTEL. IT IS NOTHING LIKE THE ADVERTISED PHOTOS ON BOOKING.COM. 1 STAR AT BEST!!!! FILTHY. ||This hotel looks nothing like the advertised photos on booking.com. The images look stunning and the surroundings are amazing. On arrival, we were so disappointed with the hotel. It looks nothing like the photos. The staff at reception were very polite. however, the hotel is a total dump. 1 Star in my opinion.||Our room was tiny, malodorous and had ripped carpets. There was no room to swing a cat. Everything was jammed-packed.||The bedroom was small and stank. The air con unit was filthy and the air that was blowing out of it was disgusting. I don't think it had ever been cleaned. There was no way I was letting that air blow on me at night!!! ||The corridors around the room were awful, there were empty trays with half-eaten food lying everywhere, and napkins blowing around the lobby floors. The lift was filthy and stained, ||The pretty rooftop bar in the advertised photos was not open and did not look like anything as advertised. ||The swimming pool was the worst I have ever seen in my life!!|You could see the dirt in the pool and the scum lying all over the top of the pool. It again looked nothing like the advertised photos. It was small and disgusting, There was no way I would even step foot in that pool. There was a family there with their small children who were eating crackers in the pool. (Adding to the filth)|The sunbeds were stained brown and looked as if they were very old, with holes in them and dirt all over them. |Again nothing as advertised!!.||So as you can imagine we did not stay. We were there for approximately 1 and a half hours. We ate at the restaurant and again it was disgusting. The waitresses came out with one plate at a time and we were waiting to get our food whilst others had no choice but to eat there's as they had been waiting so long and it was cold. |The tables were old and tatty. Again nothing like the photos. ||We left the hotel. I spoke to the manager prior to our departure and said there was no way I was staying here as it was nothing like the advertised photos. He did offer me an alternative room . However, I informed him that I had booked the Ritz and was going there immediately as I knew there would not be any false advertising and I would not be disappointed.|| I did ask if he would give me a refund and he said he was about to finish for the day and he would email me the next day with a refund. But guess what! Exactly as I expected no email!!!|I emailed a few days later and again as I expected a long-winded email apologising for the experience however he informed me that he did not offer me a refund and as I left voluntarily he could not issue one!!! |Well, you know what I am not surprised one bit!!! With the state of the hotel, I wouldn't expect anything else from the management. ||If I was you I would NOT book this hotel. ||There are far nicer ones to stay in that are as ADVERTISED AND NOT MADE TO LOOK GOOD USING PHOTOS TAKEN 10 YEARS AGO!!!!!!!!!||This didn't spoil our holiday we had a fabulous time...

The other day my partner an I went here for lunch- what a terrible experience.

Firstly, when we sat down, the atmosphere was great. The outdoor dining area is open and modern, that is probably the only positive feedback I could express about our experience.

The staff were no where to be seen. Once I found a bartender I approached him and asked him where I had to go to order, his response was "umm I'm not sure, I think you order inside ay?"

So i walked inside the venue looking for an "order here" counter and preferably a more professional staff member to help us, again there was no one insight.

After a couple of minutes of walking/waiting around a very flustered and unwilling gentlemen took my order. He was very blunt and unfriendly. At this point I wish we had just walked out, but we were hungry.

When our food arrived, we just laughed in disappointment. The portion size was joke for the price we paid for something I could have just made at home.

It's pretty disappointing when you take your partner out somewhere for a nice day and it results in an experiences such as the one the Tradewinds provided us. We vowed to never go there again, until we had a wedding reception there a few weeks later.

Ill tell you what, if the bride and groom hadn't booked the venue already- we would have talked them out of it!

The reception was much and much the same as our lunch experience. The customer service was absolutely deplorable. The staff didn't know what they were serving the guests, and couldn't answer any questions about the dishes (which i as an Event Manager find absolutely unprofessional, and unorganised)

My partner an I had the vegetarian option for the evening, Our food came out cold and tasteless- no surprises there. Every other plate on the table was also left unfinished, and I think its fair to say the guests enjoyed the sugared almonds bonbonniere's more than their meals.

Wait it gets better-

The bar staff for the evening asked myself, my brother in law AND my niece repetitively if we knew a young girl in a blue dress who had been ordering glasses of champagne all night. When I asked him why his response was exactly this "Iv'e been giving her champagne, but she looks kind of young! Can you tell her to come and show me her ID, or Ill have to stop serving her" should he not have checked her ID prior to serving her alcohol.....wow.

(insert clapping hands here)

Unprofessional, unwelcoming, cant be bothered/ atmosphere, with over priced tasteless...