Authentic Family Recipes — Restaurant in East Victoria Park

I have been to this restaurant in person and found the food great. However, I ordered a home Delivery this evening Friday 23rd June 2023 and my order was Not Delivered. The order cost was $54.79 The Uber Guy rang me from his mobile to ask for my address prior to delivery as he said he didn't have the correct address so I SMS my address through. Uber however have the registered address so thought this strange. The tracking map showed the driver was 3 mins away then suddenly the computer screen went blank and said No Orders. When I phoned the restaurant they confirmed with me that the order was in fact picked up. I tried contacting the Uber Driver but kept getting an automated message. On contacting Uber their first response was Not at all helpful. But I had advised Uber Eats that the driver was lying as I have security cameras that show that the driver did not arrive at the house/or wait 5 minutes which is what Uber informed me. Basically, the restaurant should also be held accountable for the non-delivery of a meal and/or check up on the driver or have a system in place whereby the Uber Driver has to respond to the restaurant on delivery of an item. There is no real system in place. The restaurant did apologise for the non-delivery but sadly not good enough. I will not use this restaurant again there does not seem to be ANY accountability....

I had a very disappointing experience ordering from this restaurant through Uber Eats. They failed to update their menu to reflect that a particular item was unavailable. After placing my order, I received no communication from the restaurant informing me of the issue. Instead, they allowed the Uber driver to come to pick up the food — only for the driver to contact me nearly 50 minutes later to say the item wasn’t available.

I then asked the driver to inform the restaurant that, since this was their mistake, they should cancel the order from their side. Unfortunately, they still didn’t take responsibility or cancel the order. Uber continued dispatching drivers until I finally had to call customer support and cancel it myself.

This level of unprofessionalism is unacceptable. People order food because they are hungry — making them wait for an hour only to find out the food isn’t even available is simply unfair and careless. I hope the restaurant takes this feedback seriously and improves its communication and order...

This is the 3rd and last time to this restaurant. I hate to complain as most business owners and people think it's very 'Australian' to complain to get free food. I had mee Siam and hit teh tarik for brunch today. The dish was so bad that I could only taste the coconut milk and God it did not taste like Mee Siam just some vermicelli drenched in some soup with tiny tofu and a huge blob of sambal may be to balance the coconut milk. I doubt if the food is authentic here. Authentic means preparing from scratch not quick cooking and preparation that we can all do at home. The teh tarik was a shocker, not sure if it was made with evaporated milk but was bad and smelt of something. As that was my first meal for today, I had a little of the mee Siam, sipped the tea and left. Did not complain or say anything as the owners should be aware of their food preparation and nothings gonna change their mind anyway. All I can do is choose not to go again, it's a shame as I...