Thai Thyme — Restaurant in Joondalup

THEY GIVE VEGETARIANS MEAT

If I could give less than 1 star I would. We have used Thai Thyme twice. We are vegetarians and specifically requested no meat on both occasions. On both occasions we were given chicken. That’s both times.

When we contacted the restaurant to let them know they informed us that we could drive back and collect the right order as no one was available to deliver the correct meal. When we told them we wanted a refund they told us we had to drive back into the restaurant even though we were already home. After arguing with the manager they told us they would direct debit our refund. On the 2nd occasion they requested that we send a photo of the meal 1.5 hours after we had received the meal otherwise we wouldn’t get the refund. They expected us to rifle through our bins to prove to them that yes once again they gave vegetarians (which was clearly explained to them prior) meat.

I can’t tell you what the food tasted like because this place is too useless to provide you with the correct order and are even more incompetent to rectify their own mistakes.

Basic principles: don’t give vegetarians meat rectify the issue don’t doubt your customers don’t blackmail your customers teach your staff customer...

Really, truly good food at a great price 👍 I'm probably their most frequent return customer, tbh, haha. I'm disabled and preparing nutritious food for myself isn't always possible. There are also a ton of foods I can't eat.

Their vegetable stir fry with peanut sauce is sooooo absurdly good!! Like, I've eaten a lot of different peanut sauces and theirs is by far the best I've come across. Plus, the veggies are always super fresh and cooked perfectly -- like they still have a satisfying amount of bite to them, but are never undercooked.

The staff are also fantastic 😁 Abled people ask disabled people the weirdest, most invasive questions all the time -- like, I get approached by total strangers who, without so much as a hi, ask, "So what's wrong with you, then??" o_0

But the staff at Thai Thyme treat me no differently to anyone else. They've never questioned my walking stick, why I mostly buy the same thing or why I'm there so frequently -- all things staff elsewhere have questioned me on, in the past.

Oh and they're also great when it comes to dietary restrictions, whether they're medical (eg. gluten) or ethical (eg. veganism).

Honestly cannot recommend this...

Purchased a chicken fried rice with veges, got instead fried rice with veges with no chicken. Discovered this half way through eating, thinking oh chicken must be underneath. Unfortunately, to my dislike no chicken. Took my plate back and advised them no chicken, instead of making a new batch with equal portions, I saw them reuse my left over food from the very same plate I gave them back and just added chicken to it. They gave it back to me (probably didn’t see that I was watching) I said excuse me that’s not good enough, first you give me my order without chicken, now you hand me back my left overs re heated with chicken, now my food is NOT equally portioned probably. No apology from the start just a sour look of disbelief that I would even say that or bring it back. I simply said “look this is not good enough and I want a new one” she looked at me again with her sour look. Tell me who’s wrong here? I have also noticed that portion sizes are getting smaller and smaller every time I order from here (Joondalup)come on seriously 😒 not...