Miss Arda — Restaurant in Kiama

We absolutely love this restaurant - the food is divine, but tonight the service was absolutely appalling.

We had an 8:00pm booking but weren't told that the kitchen closed at 9pm. We had to ask for everything (could we have menus, could we please order, could we have some drinks, could we please have some cutlery...etc). Our table was left cluttered with dirty plates for more than 45min whilst the wait staff re-set the whole restaurant for tomorrow night's diners (we were the only table left in the restaurant by this stage)....when we finally asked if the plates could be cleared and asked if we could have dessert, we were told that the kitchen was closed, but "I'll see what I can do....". When we complained about the fact that the kitchen was closed, and that it wasn't really acceptable that the restaurant would accept an 8:00pm booking, then close the kitchen at 9:00pm, the waitress got uppity and told us that "we were rude". I then said rude was walking past dirty plates for 45 minutes. I then asked for the manager to be told that the manager had already left.....

Honestly - you need to do MUCH better. If you want to close the kitchen at 9:00pm, don't take 8:00pm bookings (BTW - this was a Friday night!)...otherwise keep the kitchen open until 10:30pm to allow patrons adequate time for decent meal. The staff member that was rude to us needs a warning and/or shouldn't really be in hospitality, and the manager should be on the floor until the last table leaves. Despite expressing our dissatisfaction, we weren't offered anything as a gesture of goodwill other than a half-arsed apology from the bar manager who tried to tell us they under-staffed and too busy. This doesn't really cut it when we were the only table left in the restaurant....

We've been to this restaurant 6 or 7 times and always loved it, and we'll probably go back because the food is just so good....but if the service doesn't improve it will absolutely be the last time.

UPDATE: Super impressed that the management contacted us today to discuss our experience and apologise for the service. This is really appreciated, and so rare these days. We all have bad days, and this was obviously one of them. Have now amended my review from zero stars for service to four stars to acknowledge the effort taken to reach out. Thanks so much Miss Arda...we'll...

Kiama Mezze & Bar Closes the Door

The food was average, the bill was incorrect, the staff had to be asked to clear the table even though they walked past numerous times. Do yourself a favour and go somewhere else. The management clearly have little respect for paying guests and needs. The booking process seems professional with confirmations and any special needs. However experience proves very different.

It was 7pm on a windy, cold, wet night. 9 Degrees and I was looking forward to meeting my friend and having dinner. Our table was placed directly in front of an open door. I requested it be closed due to the cold draught. The “Waitress”told us that the table up near the bar (12 meters away) requested the door be left open. I went and asked them and they said “No” they hadn’t requested it to be closed. “the people before “ was her response. Seriously….do you honestly treat people was such ignorance. I requested to speak to the owner/ manager. The response was after 9pm the owner can come after they have finished cooking. If we didn’t like it we could leave. No one came out to try and sought it out. Just a very sarcastic “Waitress” who even told me to put my jacket on if I was cold. I did have my jacket wrapped around my lower back and legs as I had a thermal top on underneath. At one stage the waitress said in 20 minutes she would close it. I put my timer on and after 20 minutes asked her to close the door as she had said. Her response was “the people in the bar table (to the right of the door requested the door be left open. Seriously …. I asked them and they had been already informed by the “Waitress” that the door must be left open. So just following the “Waitress” orders. Whilst requesting the door be closed, I mentioned social media and did she really want to go down this road of sarcastic comments and being so unhelpful & there seemed to be no issue with the “Waitress” & that this event would be published on Social media. If you have a ventilation problem then why not fix this so your customers can dine in comfort rather than a 9 degree draught. After all...

Located on Terralong Street near the intersection with Shoalhaven Street, a contemporary designed restaurant that has patio doors to the entrance that is often fully opened to bring the outside in feel, Miss Arda welcomes you with warm friendly and helpful staff.

There is seating inside and out, though for outdoor seating you will have the street noise and cars parking to contend with. Indoors, you have lovely music to create a great relaxing atmosphere.

The menu is simple. It's one A4 page that includes starters, small plates and large plates. Ok, there is a separate drinks menu and dessert menu.

The menu appears simple yet the dishes are exquisite in execution.

Croquettes are mouth sized balls on a bechamel base topped with finely chopped jalapenos; a crunchy, creamy explosion of flavour with a warm vinegary touch for contrast.

The soft Burrata works very well with the sweetness of peaches, along with the punch of balsamic vinegar and crunch of the pepita seeds.

Looking for something sophisticated that's full of flavour and wonderfully balanced? Look no further than the lamb kofta. You receive 2 skewers that are moist, tender and so mouthwatering that you will want this dish twice! The accompanying pickles enhance the dish spectacularly.

Going for the fish? The barramundi is crispy and delightfully soft.

The side dishes are also not forgotten, as the fattosh salad with pita crips are fresh and tangy, perfectly complementing any dishes you have ordered.

For dessert, There is a petit fours that includes home made Turkish delight and baklava. However go for the kunafa. It's a delightful cheese dessert that is lightly savoury and sweet, crunchy and gooey all at the same time. This version has a hint of vanilla also.

All the dishes are designed for sharing so order a heap and share the oral orgasm experience with your special peeps.

This place is worth...