Browns plains Golden Lor — Restaurant in Logan City

I Had an absolutely shocking experience with customer service. I ordered through Uber Eats, including sweet and sour pork, chicken chow mein, and fried rice. However, Uber delivered two chicken chow mein instead.

When I called the restaurant to address the issue, the person on the phone was very rude and unhelpful, suggesting I either pick up the correct order or wait over two hours. When I inquired about other options or a small refund, he hung up on me. When I called back, he claimed to be busy with other calls and repeated the same options. When I asked to speak to the manager, he hung up again.

Eventually, I spoke with the manager, but she also handed the phone back to the same rude employee. During the conversation, he continued to be rude and unaccommodating. We decided to go to the restaurant to return the incorrect order in person. When we arrived, the same employee walked to the back, avoiding the conversation. He eventually came out again but remained rude, even in front of the manager and owner. The owner offered for us to keep the food, but we declined as the whole experience left a bad taste. Unfortunately, we received no apology for the mistake or the poor...

Order our dinner at 6.45pm... was told order would be delivered in 60 mins. Staff member called for payment 15mins after ordering. Waited 1 and half hrs and still no delivery, so I called the restaurant and was told it was on its way so waited 20 mins... still no delivery, so called again... was told they hadn't seen my order so wasn't made and to give them another 30mins. Called at 30mins to be told it's on its way. I ordered this to ve delivered by the store, paid a deliver fee and in the end an elderly man from doordash arrived at my door. He didn't speak much English but kept apologising about the time I ordered to delivered and let me know he just got the order to pick up. I knew it wasn't his fault but the restaurants ... everytime I called I could hear the Asian lady yelling and screaming in the background... I paid for this delivery of food to come in 60mins... I have a child at home waiting for dinner. This really is unacceptable and no apology or discount on delivery and food was cold in arrival. I won't ever go back to somewhere that has poor service and no recognition of...

Golden Lor - Browns Plains Always delicious! Best honey and lemon chicken (don’t change a thing), fried rice, spring rolls and chicken & cashew are our top favourites and regular ‘must haves’ when ordering, along with wonton soup. All excellent! Tried the yellow curry tonight which was also very good and spicy beef curry which was flavoursome, but not hot spicy which is good for me. Got it delivered… $10 delivery to Logan Reserve is reasonable and the food was hot enough too. Order directly from them on their website. Keep the high standards up and we’ll keep...