I usually have good reports but this time is a shocking food review and shocking service totally failure on both. I just wanted a toasted ham and cheese sandwich my partner wanted a fresh berry muffin and we both ordered coffee. Pretty simple right? Well sorry but the toasted ham and cheese sandwich came out with a fried egg on top (I cannot eat egg) I said I’m allergic and can’t eat egg can they please make another one. They said that’s how it comes, I explained again I am allergic and can’t eat egg, they took it away scraped the egg off and brought it back. I took two bites and I couldn’t continue it was really bad bread tasted moldy and I started getting a reaction from the egg so stopped eating it. Meanwhile my partner usually loves a muffin, he couldn’t even cut it with one hand that’s how stale it was. In the mean time we are still waiting for our coffee’s (just a heads up coffee and other beverages should be delivered first). So we waited still hungry because we can’t eat the food that was delivered and actually off. I went to ask for our money back as the coffee wasn’t even delivered and the food was definitely out of date. Total disgrace, the waiter informed me her boss says that because we ate the food (which we didn’t) they cannot refund my money. We’ll have fun with the health inspector, ACCC and my money will be coming back mate, your in Australia now businesses have rules you must follow. Was it really worth the review? Gold plate award for what it should be taken away from you, it must be fake or from another owner previously because this cafe is a disgrace.