Visiting Perth with friends and we organised to have a big group of us (10 in total) gathering there on a Sunday afternoon. Arrived to find that 'we don't take bookings on weekends' despite the tables clearly labelled with 'reserved' signs and waiting lists hanging on doors leading to side rooms (oh, and that we were asked if our 2pm booking was actually the 3pm booking under the name Bridget). When we were finally, and very reluctantly, given a space in the ballroom (where staff had clearly been having their breaks as there was dirty crockery and cutlery on the tables) we set up the tables ourselves and then went back in to the main part of the restaurant to order food.

While the food arrived relatively quickly, the chicken fillet used in the parmigiana was the smallest size I have ever seen in my life, and there was also a relatively small serve of chips with lots of salad to pad out the plate. Given the price, that was extremely disappointing. Even more shameful was the fact that another person in the party received the wrong order TWICE! It was around 3pm by the time our food arrived, the lunch-rush was well and truly over, and there was no real excuse for these issues.

We had just got out meals when the waitress/manager who had let us use the room came in to ask how long we would be since the Toastmasters apparently had a standing booking in the room (this despite apparently NOT taking bookings on weekends?). When we pointed out that our booking was for 2 hours, and we had only just got our food, they decided they could put Toastmasters somewhere else instead, and we were finally left in peace to eat our meals.

Overall this was an incredibly disappointment experience and it certainly puts me off eating at any Dome restaurant going forward since I worry any future experiences might be worse. There are a lot of lessons that the staff could take from this bad experience of ours - I just hope they do.