🍕48h Pizza e Gnocchi Bar - Italian Restaurant in South Yarra — Restaurant in Melbourne

EDIT2: Email you how? None listed on your website. I assume that response is just a PR flex.

EDIT: Woke up middle of night and have been sick from both ends for 2 hours and counting

In brief (and I’m trying to be gentle): Service- Good, the staff were really nice kids.

Calamari- Over salted and unpleasant. Mayo/aioli was a liquid-cardboard nothing.

Arancini (w/ guanciale)- Have had far better and fresher pre-made takeaway arancini to be heated at home. Stale, ordinary, and tasted oooold. Like Elizabethan old. AWFUL.

Pizza- Base too doughy and chewy, like a bagel but not in a good way. Mushroom/truffle pizza smelled great but thinly sliced shrooms were rubbery and whole thing was meh. Grated cheese strands flavourless and unmelted. The cheese might have been meant to be that way but if so, need a cheese with discernible flavour. Capricciosa was barely okay, ham hinting at slimey, mostly lacking flavour but highly inconsistent slice to slice.

Kitchen looked pretty chill so can only assume it’s this poor by lazy design.

Wine- Unremarkable. Barbera, nebbiolo, gamay were perfunctory, nebb best of bunch with some small amount of tannin.

We were late and that’s on us, but even the full 90m would be rushed for a real dinner and savouring a bottle of wine, let alone 2 or 3. We drove for almost as long. Turning tables is fine, if you want to expose more people to your food. This place would be better off drawing it out, making drinks money, and delaying food delivery for an hour so people are smashed before they try it.

They are doing a roaring trade (there was a queue when we left), but I definitely would not eat this again voluntarily. Family was REALLY annoyed about the food, which surprised me because they’re fairly easygoing, and we went to another restaurant afterwards. I feel queasy, as did everyone who tried my pizza. 😒

Had minimal expectations yet still seriously below par. Now that I think about it, I suspect the menu asks diners not to alter menu items because they’re prepared so far in advance. Just speculating, but it lines up with the...

I can’t fault the food ! Simply great quality at a fair price . However the service could had been handled in a more polite manner instead it was the opposite . We were a table of 3 with a 6.30 pm start . 2 of us did arrive late , however upon the first arrival there was an issue with our booking and I had to send a text message to my friend already there with confirmation of booking to Prove it . Upon my arrival I straight away apologised to our lovely Italian waiter for our delay and no problems at all were raised . We ordered and during all of it no time frame was ever given to us on our booking … no mention whatsoever that we only had a short time due to next booking at 8 pm . Our wine arrived then food and within 20 to 30 minutes in a lady which I assume was the manager come to us and told us we had to leave ! Our food was half way only , the bill was put into our table and we were rushed out . I did say but we still eating !!! I politely and trying to understand the times covid lock downs etc then asked if we could at least finish our wine outside … and take the rest of pizza home … that should had been offered to us instead of even me suggesting ! We made it work again respecting tough times , but while outside not much of a service was given to us , in fact I asked for 2 extra glasses of wine and was told that a waiter was going to come and take the order , which never happened . So we just left !… it was freezing by the way . In times such as this you do not treat clients that way , yes , I was late but simply because of staying back for a client … see the irony ?? The matter could had been resolved in a Totally diferente manner where the manager failed to see the business opportunity instead of focusing solely on getting the other booked in . In this case she might have upset 2 lots if bookings when could had maximised both with better communication and selling skills . When I used the toilet facilities there were bar tables free ! That was never suggested to even move there ! Bottom line - bad management and communication. We could had spend...

We ordered a Di Parma pizza from their food truck during the Moomba festival and was told it'd be about 5 mins by a gentleman who was friendly. We ordered around 22:14 and was kept waiting 25 mins, people who had ordered AFTER us, even the very last person, got their pizza before us. I went up to the truck about half way through our waiting time, around 22:25 and the guy said ours was next and pointed to a pizza box, only for us to watch him hand the box to another customer. Eventually we go up to the truck around 22:39 and the guy has all of a sudden forgotten who we are, kept spitting out names and I had to remind them only to find out they had FORGOTTEN our order. My girlfriend had asked for a refund and he said it's right here. It was 22:45 by this point.

So we took the pizza kind of hesitantly, the guy apologised and I said thanks, despite both of us being pretty infuriated at this point and my girlfriend had lost her appetite cause we had waited so long and we were super disappointed that other people who ordered after us, I'm not talking 2 or 3 people but around 5 people who also had bigger orders, had received their pizzas before us.

The disappointment was only made worse because we found the pizza base was badly burned underneath. That said the flavours otherwise were okay and would have potentially redeemed the situation if it wasn't badly burnt.

I normally give places chances for stuffing up because I work in retail, I understand an error might happen in any customer service environment, but not this place. Forget our order, make us wait 30 mins AND burn the pizza? Never going here again, we ended up throwing 3/4 of the pizza out because I literally couldn't bother walking 5m to ask for a refund, it likely would have ended with me in cuffs because I was that furious. It's a food truck, if we wanted to wait 30 mins for food, we'd have dined in at a proper restaurant. Our special night was pretty much ruined, it's moomba, no one goes to moomba to be disappointed, my girlfriend was so bummed out and almost in tears. We ended up going to 7/11...