Butcher's Prime Restaurant — Restaurant in Melbourne

We decided to come here for dinner as it was our last night in Melbourne, and my brother-in-law wanted to try kangaroo. We were seated outside along with 4 other tables that were already in use. After a very long period (15-20mins) we had to get the attention of a waitress to get her to take our drinks order which we decided to give her our entire order at once if service was going to be this slow. The drinks arrived, and they were okay. My wife's margarita was warm and didn't feel chilled at all, which in turn meant that when we ordered a second round of drinks, only 3 drinks were ordered, and 2 of them were soft drinks. Our starters arrived, and for the most part, they were good apart from the Southern Chicken Ribs they were very salty in flavor and didn't make them very enjoyable to eat. The mains arrived, and they seemed to have taken forever to arrive infact the waitress cleared another table from outside, then came to our table and told us they were just plating up our dinner which seemed odd as she had not been back inside to have known this unless she was told as she came outside before for she cleared the table. Anyway our mains arrived in 3 different trips from the kitchen and they looked amazing and that's where we were let down a had the Bushmans Shanks and yes the meat fell off the bone the meat was chewy to eat my mash was luke warm and had some lumps in it and there were no beans with my meal. My brother-in-law ordered the Kangaroo Loin, and yes, the meat looked and tasted good, but the Mediterranean salad it was served with more olives than anything else, and I counted at least 15 olives. My wife and her sister ordered the Scotch Fillet one with Mash and the other Roasted Chat Potatoes, which were fine, but the roasted potatoes were cold, and the mash was luke warm as well and the steaks were over cooked as well so a little disappointed in our dinning experience at this restaurant considering we ordered the following between 4 of us and the dollar bucks we spent I was hoping for amazing.

STARTERS

GARLIC & CHEESE BREAD x 2 SCALLOPS TRIO OF SAUSAGE SOUTHERN CHICKEN RIBS PRIME SPICED FRIES

MAINS

SCOTCH FILLET x 2 (one with mash on the side and the other with roasted chat potatoes ) BUSHMAN SHANK ( served with onion rings ) KANGAROO LOIN ( served with buttered corn )

DRINKS

COKE x 2 LEMONADE x 1 CORONA x 1 MARGARITA x 1 PINA COLADA x 1

After 1 hour and 45 minutes, we paid the bill and left, but what else diassapointed me in the service there was I watched another couple arrive about 30mins or more after we did and they left before we did and other couple who sat behind us outside also had to go find wait staff to so they could order also and they arrived about 30mins...

I recently had the opportunity to dine at Butcher's Prime Newquay Promenade Docklands with my son, and while the food was absolutely fantastic, the service left a lot to be desired. We ordered the Whiskey Aged Striploin with Truffle Mayo sauce and the Rib Eye with mushroom cream sauce, both of which were cooked to perfection.

However, our experience with the service was abysmal from the moment we entered the restaurant. Upon arrival, one waitress was engrossed in her mobile phone, while the other conversed with the barman behind the bar. The first waitress, who was still on her phone, seated us and promptly resumed to her phone conversation, ignoring our presence. We had to wait until after four other patrons were seated and served before we were even acknowledged for our order to be taken.

Once we finally caught the attention of the other waitress (not the one on her phone), we inquired about our drinks, as we noticed that tables seated after us had already received their orders. It took approximately 20 minutes for just our drinks to be served, despite there being only six tables in total, making it an unusually slow service.

It is important to emphasize that the saving grace of our dining experience was the spectacular food. The Whiskey Aged Striploin and Rib Eye were cooked to perfection and accompanied by delectable sauces. However, the service was a major letdown and marred an otherwise enjoyable meal.

In conclusion, while Butcher's Prime Newquay Promenade Docklands offers fantastic food, the service was extremely disappointing. The lack of attentiveness from the waitstaff, particularly the waitress constantly on her phone, was quite off-putting. If the restaurant aims to maintain its reputation, improvements in service delivery are necessary to match the outstanding quality of...

It was suppose to be a good dinner experience and to share soumptous food before me and my group friends before head back to Adelaide, but unfortunately it was a worst night experience in Butcher’s Prime Melbourne Victoria. They took our order at around 1910hrs but apparently when we followed up the order around 1950hrs as the kids already hungry that time of wait , surprisingly they said our order did not gone through to their system. We understand mishaps happen specially on busy times, so they took again all the orders another round, some changed the orders. We patiently wait again for another 40 minutes. (Imagine the time wasted instead it was spent to enjoy our stay here in Melbourne Victoria). It was already 2000hrs and we have not get the order for any single of us, good thing the Kids menu already have been expeditely served. 2015hrs we are ready to head out and cancel our order but the staff told us it was ready as they are just plating it. All of us are hungry, tired and felt left out as theres alot of new customers came before and after us who came larer have received their orders. If we have not followed up for the third time and told them that we are ready to leave by then because anyway all of us already loss the apetite, our orders came and complete at 2030hrs which one of the staff still not sure with the order. To be fair the food is so good but how can u enjoy it and share memorable experience with your family and friends if you already loss your appetite due to dissapointments or service we received. I hope this feedback will help to improve the service and system to gave the liberty of the delicous...