Gelatissimo Lygon St — Restaurant in Melbourne

My family and I visited the Gelatissimo store in Carlton on New Years Eve. I will NEVER purchase an icecream from that store again, nor will I recommend it.

We purchased 3 Icecreams and wanted to use my sons free birthday icecream to purchase the 4th one.

The man behind the counter happily took our money but refused to let us use the birthday voucher.

This man, possibly the owner, was arrogant and rude. He screamed at us that we couldn't use it on a public holiday. We explained to him that it isn't a public holiday. He became louder and said I don't have time and you can't use it!

He was so aggressive and loud that even the young girl working there looked at him.

I can understand if it was the case if it was a public holiday, or if it was a condition of using the voucher.

There are ways to say things and this behaviour was totally unacceptable. He upset my children with his behaviour and I even saw a few customers walk out the store.

I would not recommend this Gelatissimo store at all! Very disappointing end to a...

Such a cute little ice cream shop located right in the middle of the busy lygon street. Was taking a stall and just found it coincidently and it was quite hot too so perfect for a nice gelato or cream. They have good varieties of options and it’s not too much and confusing. There’s dairy and dairy free options too. I love dairy but had to go for non dairy. The man serving me was very helpful and honest. I asked if the mile or dairy were pasteurised and he was upfront and honest about it not being pasteurised. Anyways, he gave me couple of things to try and I decided to go for the mango sorbet. Service was friendly and helpful,and the shop looked very clean and well presented. I loved the mango sorbet, it felt fresh and refreshing. Price was reasonable too. They don’t have seating indoor but looked like they had it outdoor seating. Anyways, who cares when we only care about ice cream.

Would defiantly recommend for some...

Try to get 2- cups for children but the owner very abusively and rudely asked me and my children to leave the shop as we r closed but I entered at 10: 24 pm and there were no sign was on the door “ we r closed”, top of that he and the other girl at the counter where serving people and I just requested to him that I just need 2- small cups of single scoops for my children but he didn’t realised that I am with my children and very abusively and Very rudely didn’t served me. During lockdown time, these owners looking for sales and now because their tummy is filled with government money , so they don’t need more customers. Even if he could say like this ” sorry we r closed” that can acceptable but asking in very abusive and rude way, is totally not acceptable at all. These type of people only understand when same situation happened...