I'm reviewing the wine room, not the beer hall, where do I start, the waiter was arrogant and rude, attempting to be humourous but wasn't. Sat us at our table and didn't offer a drinks menu or even ask if we would like something. He left to not return until prompted some time after, it wasn't busy so there was no excuse, he took that long to return meals had been decided on and ordered with drinks. He then proceeded to tell us the specials and what wasn't available after we had spent our time reviewing the menu. A beer ordered was later revealed as unavailable, when the replacement option arrived I mentioned to my friend that I tried that particular beer that afternoon, only to be interupted by the waiter to say to me" good chat" I was a little shocked. I would have liked to have bitten back with a sarcastic comment but felt it wasn't the setting. After a few more poor jokes he left. Once our meals arrived we were missing sauce and the side ordered, the sauce arrived when there was one bite of meat left with no comment or appologies, the waiter was informed of the missing side, instead of talking to us he checked the order on the screen and laughed at his own incompetence, in our full view, when he returned to the table I suggested there was no point bringing it out at that point as we were nearly finished, he again laughed and said" I wasn't going to" unfortunately the shame is the food we did get was great, sides would have been nice, none the less. I think this could be a great venue with better staff, messing up an order on a table of 4 is not humourous, it's embarrassing. The two waiters seem to feel it was social time, constantly laughing with each other at the bar, rather than waiting on customers. We had to get there attention every time rather than being waited on🤨, the young lady cheered the service department with suggestions and knowledge and a sense of humour that we engaged in. The hospitality industry is competitive and a restaurant can't afford to have incompetent, rude staff, I believe other patrons felt the same as we noted awkward looks and eye rolls, luckily the company was great and we could laugh at his mistakes rather than loose our temper, I know we aren't the first complaints regarding said waiter, one person at our table had been before and had issues with the same waiter, he gave us a heads up when we were seated by him, his cockyness and arrogance shining as he walked us to our table. All could have been dealt with if the service was outstanding and our food not arriving is certainly not a laughing matter??