Junction Hotel Newport — Restaurant in Melbourne

I'm reviewing the wine room, not the beer hall, where do I start, the waiter was arrogant and rude, attempting to be humourous but wasn't. Sat us at our table and didn't offer a drinks menu or even ask if we would like something. He left to not return until prompted some time after, it wasn't busy so there was no excuse, he took that long to return meals had been decided on and ordered with drinks. He then proceeded to tell us the specials and what wasn't available after we had spent our time reviewing the menu. A beer ordered was later revealed as unavailable, when the replacement option arrived I mentioned to my friend that I tried that particular beer that afternoon, only to be interupted by the waiter to say to me" good chat" I was a little shocked. I would have liked to have bitten back with a sarcastic comment but felt it wasn't the setting. After a few more poor jokes he left. Once our meals arrived we were missing sauce and the side ordered, the sauce arrived when there was one bite of meat left with no comment or appologies, the waiter was informed of the missing side, instead of talking to us he checked the order on the screen and laughed at his own incompetence, in our full view, when he returned to the table I suggested there was no point bringing it out at that point as we were nearly finished, he again laughed and said" I wasn't going to" unfortunately the shame is the food we did get was great, sides would have been nice, none the less. I think this could be a great venue with better staff, messing up an order on a table of 4 is not humourous, it's embarrassing. The two waiters seem to feel it was social time, constantly laughing with each other at the bar, rather than waiting on customers. We had to get there attention every time rather than being waited on🤨, the young lady cheered the service department with suggestions and knowledge and a sense of humour that we engaged in. The hospitality industry is competitive and a restaurant can't afford to have incompetent, rude staff, I believe other patrons felt the same as we noted awkward looks and eye rolls, luckily the company was great and we could laugh at his mistakes rather than loose our temper, I know we aren't the first complaints regarding said waiter, one person at our table had been before and had issues with the same waiter, he gave us a heads up when we were seated by him, his cockyness and arrogance shining as he walked us to our table. All could have been dealt with if the service was outstanding and our food not arriving is certainly not a...

The Junction Hotel offers a warm and inviting atmosphere, with an exceptionally friendly and attentive staff that enhances the overall experience. With a great selection of drinks and a satisfying menu, it is a delightful place to unwind and enjoy a casual evening.

From the moment I stepped into the Junction Hotel, I was struck by the comfortable and inviting ambiance. The decor is tasteful, combining contemporary elements with rustic charm. The lighting is just right, creating a cozy and relaxed atmosphere that is perfect for both intimate gatherings and social outings.

One of the standout aspects of the Junction Hotel is the genuinely friendly staff. The team members go above and beyond to ensure that every guest feels welcome and well taken care of. Their genuine enthusiasm and eagerness to assist make the dining experience truly enjoyable. They are knowledgeable about the menu and are happy to offer recommendations based on personal preferences.

When it comes to drinks, the Junction Hotel does not disappoint. The bar offers an impressive selection of both classic and innovative cocktails, along with a variety of beers and wines. The bartenders are skilled and passionate about their craft, ensuring that each drink is expertly crafted and presented.

Moving on to the food, while the overall quality is commendable, the chicken Parma falls slightly short of the high standard set by the other dishes. The flavors are pleasant, but the dish lacks that extra touch of excellence that would make it truly exceptional. That said, the menu offers a range of other delicious options.

Whether you're seeking a vibrant night out with friends or a relaxed evening with a loved one, the Junction Hotel is a...

The food was good, and so was the service by the waitresses and the barman. However the manager, or chef, need to be trained in customer relations. When the two ladies in our group ordered cups of tea, and paid for them, we were told that they didn't have any milk. I'd have thought that a carton of milk could have been bought from the IGA, less than 100m away. Or the servo which is not much further away. Initially the waitress said this would be done, then somebody obviously said not to do it. It would have been a five minute job for one of the many staff members. If this had been done we would have praising them on good service. However, we were told that this wouldn't be done and instead they refunded the $10 for the teas. Very poor customer service, in my opinion. Firstly that they had no milk at 6:30pm, and secondly no milk for those clientele that would still want coffees in their restaurant later in the evening. And it was not a good look for the interstate visitors in our group. We won't be back and we will tell our friendship groups about the poor service at the Junction...