Went in for breakfast yesterday, for my wife's birthday. Had a pretty good time and good food. The atmosphere and music was almost a bit too loud. There was unfortunately one thing that we didn't like. There was 9 of us there. My 10 year old granddaughter ordered 2 crumpets (with butter & vegimite) as she's doesn't go for "fancy food" (her usual wording) 🙂. Anyway she had to wait a little, but when her crumpets arrived, after a few minutes she told her grandmother that she couldn't eat her crumpets because they were too hard and burnt underneath. This turned out to be true. Anyway, we weren't going to complain, but my sister who suggested we go there (as she's been there a few times before), said "It's okay, I'll tell them. I'm sure they'll change it." But my granddaughter was not willing to try the crumpets again, fearing they'd come back the same. So we asked the waiter if instead of crumpets, could she just have the French Toast, and he said, "Okay." Now this is where we felt a bit let down and almost offended. It took approximately 20 minutes for the French Toast to arrive and by this time we'd all finished our meals, so my granddaughter had to quickly eat hers. To us, it seemed like the chef/cook purposefully made us wait for having the "gaul" to complain. It really did feel this way. We're a group of people that are all small business owners and therefore we know how clients/customers should be treated. The chef should have made the French Toast immediately, knowing that the table of customers was already eating their food, but that one of them was now without a plate, and especially because that one person was a child. The chef should have made sure that the French Toast got there within 5 to 10 mind max. Also, there was no apology (for the lengthy wait) from the waiter either when the food/plate finally arrived. It really did seem as though we were being "taught a lesson" by the staff, not to complain, or that wedd made an unreasonable complaint. Otherwise the other food, drinks, coffees and sweets were great. Your chef/cook and waiter/s are letting you down, almost sabotaging your business. Bad staff can do this. And because of this experience, I'm not sure if any of us will be going back.