Long Shot — Restaurant in Melbourne

Food is fine, service can be very hit or miss, and atmosphere is cruisy and relaxed.

The coffee, until today, was standard. Nothing to ever write about. Until. Today.

The flat white was superb. The crema on top was ever so slightly nutty and burnt and melded beautifully with the right amount of milk. Best coffee I've had in Melbourne. Old mate who made it deserves an award.

It must also be said that as a Coeliac, I can eat a few items from the menu. On the odd occassion the wait staff stuff up the order and it comes with a slice of personal poison, the fantastic chefs ALWAYS rectify the meal for me. Never been an issue. Admittedly, the situation should never get that far, but when it does, the chef's handle it with grace and kindness.

But...

I was a regular customer until today. I ordered a mocha with a croissant, but the barista made a mistake and served it in another customer’s reusable cup. When she realized her mistake, she simply poured the mocha into a new cup in front of us with less content and no chocolate powder. I honestly didn’t want to drink it, as I had no idea whether the other person’s cup was clean. I told her that what she did was wrong, but she ignored me and said, “Just take it”again, completely unprofessional. I ended up throwing it away. Instead of having an argument, which I didn’t have time for, I prefer to leave it as a review. I will never come back. This is not about the money; it’s about professionalism. The mistake was not mine, nor the...

Good table service inside; however, the service is terribly slow. Just this morning I ordered my coffee and a danish to have there sitting on one of their "outside" tables. My food arrived no problem. The coffee never arrived. I waited for 25 minutes, it was not terribly busy when I arrived, and still no coffee. I went in and informed the staff (an older lady) and she just looked at me blankly. I left with no coffee. This type of slowness with coffee occurs almost every time; even when the cafe is not busy.

There are plenty of other cafes in the area that have far better service. Don't...