Sandbelt Club Hotel — Restaurant in Melbourne

We have been attending the Sandbelt for years, but the facilities must be addressed before we will return with our elderly grandparents and family. It is so disappointing to say.

The women’s bathroom in the gaming area smells totally like urine and is in such a poor state it probably needs to be remodelled in order to remove the smell now. When we exited the gaming area to use the toilets in the bistro instead, there was faeces smeared on the toilet paper holder. It is apparent staff are not checking, or maintaining these facilities as the odour is clearly a result of long term and ongoing neglect.

The bistro meals are lovely and good value, and we enjoy the lounge set up for watching sports events which is often why we will visit however some of the staffs attitudes are rude now as well.

When I politely mentioned to staff a meal hadn’t been delivered to our table, and said it was okay, but it wasn’t required anymore as everyone had finished eating in our group I was gaslit and told it would have been delivered but someone else at our table would must have eaten it without ordering or paying for it - and then reluctantly offered a refund. I was amazed, of course our family members knew what we ordered and ate the meal we had paid for.

When we went into the gaming room after dinner we found some of the staff in there were rude or grumpy also. This gaming room is an entertainment venue and I can’t understand how someone cheering or getting excited for a win can be scolded and asked to be quiet, while there are often intoxicated and boisterous patrons swearing, being aggressive or shouting slurs loudly who are ignored and continued to be served alcohol.

We can’t come back with the bathroom facilities in the state they are ultimately, and we’ve never had to say that of any...

Right, listen up, you pampered lot. Let me tell you about a place, a den of iniquity disguised as a "Sandbelt Club Hotel." Sounds classy, doesn't it? Like you're going to be rubbing shoulders with golf pros and sipping martinis. Well, let me tell you, the reality is slightly less… crisp. The carpet’s got that "seen things" vibe, the wallpaper's peeling like it's trying to escape, and the only "club" you'll be joining is the "I-regret-this-booking" club. HOWEVER. And this is a big, capital-H HOWEVER. There's a shining beacon of hope in this beige abyss. His name? Kade. Yes, Kade. Remember that name, write it down, tattoo it on your forehead. This guy, he's not just a waiter, he's a magician. He's a mind reader. He's probably also a highly trained ninja, because how else could he navigate this chaotic establishment with such grace? You want a drink? Boom, it's there. You want a napkin? It appears before you like a mirage in the desert (of questionable décor). You want someone to listen to your rambling story about your disastrous round of mini-golf? Kade's your man. He'll nod, he'll smile, he might even feign interest. He's a saint, I tell you. A saint. I swear, I saw him diffuse a tense situation involving a spilled gravy boat and a very irate gentleman with just a wink and a perfectly timed "More bread, sir?" He's like a culinary Dalai Lama. So, if you absolutely HAVE to stay at this… establishment… just pray you get Kade as your waiter. He's the only thing keeping this place from being a complete write-off. Seriously, Sandbelt, give this man a raise. And maybe invest in some new wallpaper. And for the love of all that is holy, put Kade in charge of interior design. He clearly has better taste than whoever chose...

New years eve 2022 Welcomed by friendly staff. Bar had good options and again friendly staff. We came for an early new years dinner and sadly the food was well below expectations. Entree Calamari … it was ok and no issues. Asked for extra mayo and was accommodated. Side salad.. my wife had to ask for dressing as it was served with none. Mains I have an allergy to garlic and onion. So many menu items had garlic in them. Ribs would have been my 1st option but no.. it contains garlic ( other pubs don’t) Schnitzels - not made on-site but brought in pre made containing onion powder. ( not great for allergies) Same issues with the sauce for a Palma so no option re shnitzels. Shame not made fresh onsite. Sign states food allergies are catered for but no they are not. I chose rump steak with chips and veggies. Rump 300gm was just ok but not fantastic and a bit tough. Veggies were horrible. Brussel sprouts were hard and not cooked. Just warmed on hot water. Carrots were hard, bland and so was the broccoli. Fries were the best part of the meal. Such a sad meal! My wife chose a vegetarian stir fry. It lacked any flavour and basically was instant noodles. We never send food back but did and chef agreed and made a new slightly better hotter version but it still was lacking flavour and again was just like a large packet of Insta noodles. Manager and staff apologised and bar girl even offered us a free drink ( we kindly declined) but dinner was not a good experience. The menu is limited but I think too many short cuts are being made and as a result the quality is well below par. Again staff were warm friendly and obliging but the food was the letdown and I can’t ever see us...