I ordered a matcha latte with my regular recipe but it seemed not right, I was standing there and confused, I asked the barista who made my drink, and she explained to me if I wanted my order like usual I had to choose a different cream, I still confuse so she offered to make the drink again with a very bad attitude, I sat down and be on the phone texting with my friend. After gave me the drink she asked me if I took a picture of her or something, I said no, why do you think so? It’s really offensive because she knows her attitude is not right and she worries that I may leave a bad review. I didn’t want to do that at first but after that rude question, I changed my mind. I called customer service to report what happened. They apologized and gave me a free drink for next time in Starbucks. I was relieved at that time. But I think again, I can pay for my own drink, what I want is just an apology from that barista. I called customer service the second time and she put me on the line with Starbucks Highpoint, but the manager wasn’t there. I spoke to William, he asked if am from XX (my company name, I work in Highpoint and I’m a regular customer). Seem like he knows what happened, and he seems to stands on his co-worker. He told me if I wanted to speak to the manager then call again on Monday. After that, the barista Jesse (Jessi??), who gave me an attitude CAME TO MY WORKPLACE, I thought that she gonna apologize or explain why she did that to me but no, she asked what is my full name and threatened to report me to my manager about what I did (buy myself a drink). It makes no sense when you order a drink and then now your company is relevant. She asked me if I wanted to know her full name, and told me that she works every Saturday. Seem like she knows that Starbucks can’t do anything to her so she follows the customer to threaten them first and then challenge them afterward. I called customer service the third time and reported what happened. I cried and it left me trauma with the Starbucks staff. Now I’m worried that she could endanger me. Follow me to my workplace is a personal level now. The customer service staff on the third time I call agree with me that what Jesse the barista did was wrong, the barista and I are Vietnamese, at least she should respect her people. Maybe she knows that the only thing Starbucks can do is give her a warning then that’s it. My trauma with Starbucks will be forgotten cause they have thousands of customers. Now I’m writing this to let Starbucks know about what the Jesse staff did to me and I hope that no customer who uses their money, to pay for their own drink will be treated, followed to their workplace, and threatened like me. Hope that Starbucks can prevent this from happening, send me an update about this case, and what they could do with the staff to make the customer feel safe when buying a drink from Starbucks. Thank you