We had a booking at 730pm for 7 people last night. When we arrived we were in their bookings however there were no tables downstairs so we asked if we could go upstairs and the staff then realized we were supposed to be upstairs anyway. We were taken to our table and our initial drinks orders were taken and we were given one bottle of water for the 7 of us. The one bottle was only enough water for 5 people even with the small glasses we were given. We weren't given any more water nor was the empty bottle removed from our table for entire duration of dinner which was about 90 minutes. We ordered mains straight away as we didn't want entrees. 40 minutes after we ordered we asked where our food was and the waitress said she would find out. She came back and told us they were really busy and we're still making our meals (we ordered pasta and pizza, nothing that takes long to make). Upstairs there was our table of 7, a table of 5 and 2 tables of 2 so there were about 20 free tables upstairs and a few empty downstairs so they weren't even half full. We asked if we could have a free jug of beer or some garlic bread to tide us over and were told a resounding no. Our food eventually arrived 60 minutes after ordering and it was hot and delicious so no complaints in that department. Cost-wise the pizzas were good ($15 for a large meat lovers pizza) but other items were a bit expensive ($25 for a chicken parmigiana). I gave 3 stars because the food prices and quality were good but service was slow and the excuse that they were too busy when they weren't even half full bought the rating down.