The Osborne Rooftop & Bar — Restaurant in Melbourne

Racist security guard - Tag number 189 (Tallest white male) Reasons why is below.

I am devastated and absolutely shocked by the event that has happened at your venue by your security guys on the 12/02/2022 at approximately 7- 7:30pm. I was invited to a party held at your venue to attend a social event. I was with another male friend ,While approaching the security barrier, the security personnel (tag number -189;tallest white skin coloured security guard) pulled up even before approaching the line and stated that myself and my friend cannot go in due to the boys ratio being too high. We agreed and we were asked to step away from the line.

The person hosting the event arrived with 7 other girls and we explained the situation to them. However having 7 girls with 2 boys seemed reasonable and we all entered the line. The security guard (tag 189) pulled us (myself and my male friend) up again and stated that he explained before and didn’t wanted us to enter the venue. The girls then questioned how will this affect the ratio as clearly it is reasonable now. It was basic math the ratio will be fine. The security guard started to argue and abruptly told the girls that they can go in but the two boys cannot.

The girls stepped away from the line and were trying to support us and call the booking personnel and few of our mates who where already in the venue. During this time we witnessed more than 5 males (white skin coloured) entering the venue without any questions or hinderance. The girls then questioned how come the other males are allowed to go in and these two boys are not. We boys are of Indian origin. The security guard started to argue and the girls then called one of the mate who was inside the venue and spoke with the security guard.

The security guard was then showing intimidating behaviour and stating that we guys can go in if all of them are coming in or else find someplace else. One of the girls explained to the security guard that we understood the ratio rules however sending other males of specific skin colour isn’t proving in relation to the optics. To which the security guard was rude and made all of us move and bluntly told us to go someplace else.

After speaking with the event organisers and other security guards we were allowed back in as a group. While standing in the line, the girls apologied for the security guards racial profiling, when i stated that I don’t know why it has happened and frowned my face the security guard walked from a distance came towards me and stated, why are you frowning? What is wrong with your face! Aren’t you already going in. I calmly stated that nothing is wrong and having a conversation with my friends. I disengaged with the conversation.

If you want to talk about feel free to contact me, email has also been sent to you to raise a formal complaint. Based on other reviews this isn’t the first time it...

I was very disappointed about the very poor customer service I received. I made a booking two months in advance for my birthday which I paid a deposit for to use as credit. When we got to the venue we were told to wait for the rooftop to open as they had an event on during the day. We were super understanding but we’re a bit frustrated as we were told to get there 15 minutes before 7pm otherwise our booking will be cancelled. After waiting for 40 minutes, when we went upstairs there was no reserved high top table seating which I had been assured I would receive. We were given the couch area but it caused various issues throughout the night as other patrons took over the couch area I was given as there was no reserved sign.

There was also a lot of miscommunication between the staff, as the people at the bar said we didn’t have credit to use. The people at bar were quite dismissive and told me to go ask the management. Once the credit was set up, we were told by the upstairs bar workers that we weren’t allowed to order any food, which contradicted the rest of the staff and management downstairs. Our group had to walk up and down 4 times to tell the staff what each other said about serving food at the bar. The management told us to tell the people at bar it was okay to serve food but the staff at bar still refused.

I was super stressed and had organised all my plans in advance via email and during the week on the phone to confirm so it would go smoothly. When booking, the experience on the phone and email was nice but was completely different in person. A few staff members assured me they will check on what was happening but never came back. We were very friendly despite the situation. I understand the staff were very frustrated about the miscommunication but they were rude to us when we were asking what was going on with the food. We had to go downstairs and sort it out but then they sent us back upstairs, without apologising. I was super anxious and checking if everything was going smoothly for the rest of the night as this whole situation took up a lot of the night.

I was really excited as I heard great things but the Osbourne rooftop fell short in a majority of my expectations and left me feeling upset with...

Awesome location unfortunately let down by one inappropriate & rude security guard. Myself & my friends used to love this bar however after this weekend wont be returning - enough is enough. One male, blonde guard in particular is so creepy & arrogant to the point of harassment - this weekend we ended up leaving because of him and we definitely wont be returning. He has previously made sexist & inappropriate comments upon our arrival, which we would always expect from him, but in most instances ignore knowing we are somewhat safe from him when were inside the venue. This weekend he stood in the corner of the rooftop blatantly staring at my friend. I approached him on my friends behalf to ask if we were doing something wrong. He responded saying "no but we can if you want to" - I was disgusted. I raised my eyebrows, said no thanks and returned to the table - I didn't pass on his comment to my friends as we are all wary of him already & didn't want to ruin the day. Some time later my friend & I went to the bathroom, he followed us before asking for my friends phone number. My friend politely declined, explaining she recently became engaged and is moving overseas. Again his response was disgusting "a ring has never stopped anyone before". I advised him to leave us alone & stop attempting to intimidate us - we are a group of women, having a few drinks & doing nothing wrong, clearly we are not interested so asked him to let us enjoy our day. He laughed and walked off. Needless to say he returned to the spot above the stairs and kept staring. We left immediately. He had the nerve to say "leaving so soon ladies?". I know I am not the only woman who has experienced trouble with this disrespectful security guard - here's hoping I'm notified when he leaves the Osborne so my friends & I can return to what used to be a fantastic and...