The Mildura Boathouse — Restaurant in Mildura

Don't recommend. We booked for lunch. It was a beautiful day, great location but that's where it stopped. They couldn't make a mojito. They only had one vegetarian meal on the menu which was gnocchi. After lining up to order I was advised that this was not available. I advised that I was vegetarian and the gnocchi was the only dish on the menu that was vegetarian, they offered me calamari! No offer to accommodate. Lined up for the second time to order meals to then be told they didn't have fish and chips. Lined up the third time, after considering alternative options, again, we ordered the Caesar salad and Burrata. The Chicken Ceasar salad isn't really a salad. See photo. Asked for no aioli, came with aioli. Complained, took away the meal and returned with same plate. They said they replaced the salad but that wasn't the case. Few minutes later a plate of lettuce without aioli arrived!!!! No croutons. No fresh egg, instead a fried crispy egg or something sat on to of the lettuce. Bacon was included in the meal but not listed on menu. My partner couldn't eat it because it was horrible. It was a disaster. They kept bringing us food and drinks not ordered by us. Not checking the table numbers. Another couple, locals, who have been previously, commented to us about this also. They said it's a lovely location however staff/things need to be tweaked. It all seemed...

Unfortunately not the best experience when visiting recently. We sat indoors and upon ordering we were asked our table numbers. The tables weren’t numbered so your customers aren’t going to be able to help your staff with this. During our 45-50 minute wait, we had 2 different staff members come and take our order again. Staff members walked around with food, struggling to find which tables they belonged to. A drink was incorrectly offered to me and we watched our meals complete a lap outside before finally getting them after waving them down. During our wait time we weren’t offered any table water. Cutlery, salt and pepper could have been provided during the 45 minute wait so there wasn’t a scramble when we finally got our meals. I ordered the smashed avocado on a sesame bagel which instead came with 2 slices of sourdough bread. I wasn’t notified of the change when ordering. My friends ordered the buttermilk pancakes which were thick and tasted like bread. I’ve never tasted pancakes like it. Guidance for the staff and clear communication with customers about the possible wait times would be beneficial and i hope with some improvements you have a good start to the new year. The positives are the new furniture looks nice and the food presentation was great, as is...

The floors, and chairs don't appear to have been cleaned in weeks, even just a vacuum would do wonders. They have staff supplies located in cupboards next to seated customers. Supplies left out in full view of customers. Decor is nice, but upkeep is non-existent.

Customers service is the worst I've experienced. My wife and I were seated, no menu, no water was brought to the table, cutlery had water marks on them, chairs were dirty. All of the staff deliberately avoided eye contact the whole evening. Staff having their phones visibly in their back pockets is just unprofessional.

The food is pretty average. The brie was the most disappointing $25 I've ever spent. Bread was burnt to a crisp or not toasted at all. The sliders and skewers were nice though.

Lastly, get another ordering system in place, because charging someone $88 for four sharing plates (2 of which were awful) and two glasses of wine, the least you could do is table service.

Could be the premium spot of Mildura, but it's run like a pub who charges through the roof because of the river. I'd never go back until there was evidence of a...