I attended the Coffs CEX club on Saturday 9th July for the first time in 20 years. I joined as a member and saw that there was a raffle on. I explained to the ladies at the raffle ticket table that I’d just joined as a member and asked how their raffle worked. Ie do they take eftpos, where do you collect prizes etc. I was taken aback by how rude and condescending the woman was selling the tickets.. she was an old lady, with grey straight hair, a light blue shirt and a badge that said Rhonda duty manager. She proceeded to tell me.. “It’s a raffle, so you buy tickets and wait to see if your number is called. Simple” I explained I know how raffles generally work, but she was just so rude and bitter. Definitely not someone you want to run into for your first impression. We ended up buying tickets. It was such a horrible experience. I thought that I’d never return. When we ordered our food at the Brassiere and the staff there were friendly and helpful. I explained my previous experience with the ticket lady and asked for some guidance on where to hear the numbers being called and where to collect the tickets. There was a woman in a red shirt, with brunette/ red hair who was delightful and gave me instructions on what to do. Because of her and the other amazing staff in the Brasserie, my family and I will come back. The ladies on the front desk were also amazing.