NRMA Insurance — Local services in Coffs Harbour

Such excellent, personalised and well informed assistance from the Coffs Harbour NRMA Branch.

I made a Claim recently via the NRMA 1300 ph number. I was quoted a large amount of Excess that I had to pay. I was dubious of the accuracy of this. I made numerous calls, explaining my Policy details to a new person each time, hoping one might agree with me!

After no luck on the 1300 ph number, I called the Coffs Harbour Branch and spoke to Elanor. She checked my Policy and confirmed with me that I did not owe so much excess. Elanor then contacted the Claims Dept to explain that to them.

Elanor saved me from paying $1200 that I did not owe. Thank you so much. It pays to check with your...

Absolutely useless. Anyone who has nrma insurance I'd recommend to change asap. Biggest mess around. Won't even redo a greenslip with them in the future after telling me the wrong information and thinking my car was regoed to only receive a letter to say my car as been unregistered for 2 weeks. (Yes I paid for it)

Has also taken over 2 months, 6 phone calls and an instore visit for my not at fault car claim to be fixed....a VERY simple claim still no one...

Definetly would never use nrma again they cost us $13000.00 because they only updated half the details on our policy and refused taking responsibility Then threatened to take us to court We only used them to support the local office, and they stuffed it up, sent us to an Asian office that was useless I would Never use them again as they cannot understand simple instructions and would not help in any way to help fix the...