Zambrero Shepparton — Restaurant in Shepparton

Big Zambrero fan here! I drop by Zambrero in most towns when passing through on road trips

Went out of my way to detour into Shepparton, because the brand Zambrero has a reputation for filling, quality and nutritious meals. The burritos are great takeaway food to eat to go, especially for someone with food intolerance The burritos are usually easy to eat for someone with a beard too

Unfortunately, this branch of the franchise does not meet these expectations and was a frustrating eating experience.

The burritos were cold, soggy and poorly wrapped. The burrito was so poorly wrapped that most of it leaked and fell on the ground, making it too difficult to eat on the go, and for someone with a beard.

I had watched the staff prepare the burrito. The wrap was heated for less than a minute after being removed from the fridge, and portion spoons were dropped several times in the ingredients area

Before this poor experience, I've never considered walking out of a restaurant before without paying I regret not walking out After this experience, I will be thinking twice before dropping into any Zambrero

The store was clean, the separate ingredients were ok, and seemed like a decent branch of the franchise. However, the franchise needs to improve on remaining consistent with the Zambrero brand to deliver the quality of food comparable to other...

We received the wrong food. Did the right thing and called the restaurant, they immediately threw the responsibility back on Menulog and told us they could not fix it. When I asked why they can't fix it I was told humans are allowed to make mistakes, yes humans are I did not at any point say they couldn't I simply wanted to know how to get the right food as it's inedible for our household. The person on the phone let her emotions get the better of her and when I asked to speak I was met with "I won't talk to anyone that is going to tell at me" I can honestly say I worked over 16 years in customer service and never raised my voice one! I am shocked at this service but if the staff are acting like this it's clear to see they are lacking support from higher up. Maybe some training would be beneficial. I won't be dining with Zambreros...

Good to have some Mexican inspired food in Shepparton, however far behind the likes of Mad Mex and Guzman y Gomez who really embrace the Mexican culture their food represents. Dislike: no whole black beans on burritos, no liquid queso, no sides (I.e. Snack size of tortilla chips + queso), no dessert. Also, when you order, for instance, beef, don't expect a nice, sliced up steak on your burrito - here they've felt the need to turn their meat products into a sludgey, stew type product. I found out the reason behind this is that they don't cook fresh onsite - yep, everything is made then imported in, including the meat product! Unnecessary and does not keep in line with the simplicity and vibrancy of traditional Mexican street food found in the likes of Oaxaca and Mexico City (although I guess burritos aren't technically...