South West Rocks Surf Lifesaving Club — Restaurant in South West Rocks

COMPLAINT ….. !!!!

Administration SLSC South West Rocks Re: Lunch booking: 6th February 2025 BOULDERS BAR & BISTRO

Hello Vicki, I would like to make a comment about our experience today.

We are three long term residents of South West Rocks who booked a 12.30 farewell lunch to a good friend. The waiter incorrectly served a garden salad and skewered prawns to one guest, without realising he actually had in his hands a cous cous garden salad. As guests we were not aware of the contents of a garden salad, so the salad was accepted and the guest combined the prawns with the salad.

Subsequently the guest who ordered a cous cous salad received a garden salad a few minutes later which was basically lettuce leaves. Being allergic to prawns, it was impossible to exchange meals.

Too late to make the change, we notified the staff who argued the point, refusing to rectify the problem. Speaking to the manager, it became ugly quickly.

We would like to express our great disappointment, believing that the incident could easily have been avoided by bringing the correct salad without an argument and as a result of our experience we will not be in a hurry to return.

Trying one further time to communicate upon leaving, staff continued to argue the point and suggested we should ‘just go’.

We would like to think the manager and her staff would be more professional in their approach to guests.

Yours sincerely,

Cynthia Allan, Jo...

We make a point of diverting to "The Rocks" whenever we travel north, to stay at The Heritage, and to stroll across the road to visit the Surf Club in order to take-in the beach views, to enjoy the cheap drinks (compared to home), and to partake in the better than average pub-style bistro food.

On this trip we weren't sure what to expect post the worst of Covid-19, but while the views and drink prices were the same, we couldn't believe the new Bistro menu....... Wow!!

The food selection was always pretty good for a small seaside township, but there's now a much wider choice, and meals that in terms of presentation, flavour, and variety rival the best in Greater Sydney..... and believe it we've tried many!

We told the pleasant young women to waited our table how great our meals were, and she mentioned that the Club has a new chef.

That explains the improvement, and while it may take some patience by the Club's management to accept criticism from a few diners who prefer pre-cooked fish, chips, sausages and mash, congrats to the Club for persevering and for striving to move beyond good "pub food" to a menu that blends the best of the old bistro and what is now a restaurant.

Oh.... and congrats to the...

I'm 65, grew up in Southport, been eating seafood when I was old enough to eat solids. From smoked cod on Fridays, yellow and white mullet row when they were running, taylor fresh caught from Main Beach, barra from the Kennedy and many seafood restaurants since... The Fisherman's Basket from SWR Surf Club last night was the best seafood feed I've ever eaten. Thought I would compliment the chef! Expecting some grey whiskered old salt with an eye patch and parrot on his shoulder I met young Molly. Just the most amazing seafood taste experience in all my years, best oysters, scallops, prawns, squid, flathead, sauces.... To top it off all the staff were so helpful and happy to please, they obviously had great teachers in hospitality and humanity. I didn't ask Molly where she got her talents, suspect it started from mum and I bet Dad was a fisherman😁🤔 The place to eat on the east coast of Australia. Well done and thank...