Gelatissimo Mooloolaba — Restaurant in Sunshine Coast Regional

Ice cream is great.

The problem was that when we arrived at 2125, the name tags had all been removed. When we asked the employee what the flavour of a particular ice cream was he shrugged and admitted, "I have no idea!". When he asked if there was any chocolate he said no.

When we arrived, there was approximately 7 people in front of us. We were a group of 4. There was 9 people that arrived after us. There was two employees working. One employee cleaning and the other serving customers. Even when a large group of customers arrived the second employee did not stop her cleaning to serve the waiting customers. The one staff member that was serving customers was continually checking his watch, and not happy to be there. Clearly we were inconveniencing him. They were both obviously more interested in leaving early than providing good customer service, forcing customers to wait 15+ minutes in line.

The disappointing part was that he spent so much time having to explain the flavours to each customer, because the staff were obviously hoping to clean everything before closing time. He could have left the ice cream name tags in and saved himself 15 minutes of explaining flavours to customers.

Make sure to check your ice cream for stray hairs, as one staff member's shirt had the top 2-3 buttons undone, displaying his sweaty mass of chest hair. Just what you want to be looking at before receiving your ice cream.

Overall, as we are a group of four, here for two weeks, each likely to spend $40-50 while we are here, they have just lost $200 of sales. Three of us had two scoops this evening ($7.50 each) so in reality $200 loss is sales is a conservative estimate. I hope that the 30 seconds he saved in providing poor customer service outweighed the loss in future sales.

I guess we'll have to keep going back as there are no other places to get ice cream. Oh wait, it's the beach, I'll just walk 20 more steps...

Haven’t been up the coast in a long time, I walked from one end of Mooloolaba Up to the other end looking for some Good ice cream. At first I was just going to walk past before I was greeted with a smile by the lovely Hannah, She was so welcoming and just happy to be there for me was the first selling point As she instantly asked, not only how I was but also Made sure that I knew if I wanted to try any flavours I was more than welcome! I am very picky so I did take my time, but she managed to maintain a great conversation and making the experience a personal experience, Asking me how my day was, my plans, etc. I’m sure there are other places where you could get this sort of service but over my time coming up here, There are a few places who Only care to serve you and get you out of there, so I really enjoyed the personal experience that Hannah brought to her service today. It was genuine and she was really helpful And I commend her on her work ethic. Would absolutely recommend!! Not to mention she was by herself and handling it all like it was nothing, I definitely enjoy personal experiences and this was great! Well done Hannah, setting a great example for fellow colleagues and...

Turned up at 9:30pm when they close at 10pm on Friday night. More than half of the ice cream had been put away and we were told they were just about to close and they couldn’t help us with the flavours they had put away. Too lazy. Management needs to pay greater attention.

Went down to Valentino’s and bought ice creams for our party of six there. Great ice cream, great service.

No need to go to Gelatissimo in Mooloolaba anymore.

EDIT: To help you with your investigation - we were told we can have the flavours that were put away if we could say what we wanted. We asked if we could see the flavour cards, and were told "no". So we were being asked to guess what they had in the freezers. When we queried why they were packing up 30 mins before closing, the teenager serving us said she had been told to do so by management. The $36 we spent elsewhere would well and truly have paid the wages of your junior staff. Maybe you need to employ a manager to close the store who has a clue instead of trying to save money on junior staff - I'm pretty sure its costing you more than you're...