Phoenix Kebab — Restaurant in Sunshine Coast Regional

Never judge a book by its cover..

My friend and I happened to walk past last Friday by this take away kebab place and were greeted kindly by the very friendly lady behind the counter. We were ‘on the clock’ with work and not especially hungry.

She proceeded to tell us about their mission to provide their customers with the freshest ingredients possible and the passion in her story made us decide to order. I had a morrocan chicken wrap with great haloumi. The lady recommended us a few extras at no cost, hommus for example.

I selected my salad veggies and the order went to the kitchen to be prepared with the meat. When it came back she asked me to please add a few extra veggies and sauce, she wanted to be absolutely sure we left the store happy.

The chef came to ask us if we were satisfied with our order. I always like to be bluntly honest and told him it was a tiny bit salty. He offered to change it, but I think it was manageable and him changing it would have been at a cost to him. I decided to eat it anyway as is was very fresh. He came over a few minutes later and offered us a bottle of water to make sure we were leaving as a satisfied customer.

The service here is second to none. So great and fresh food, but it always tastes extra great when the service is...

★☆☆☆☆ – Absolute Disaster of a Kebab Shop

This place is a joke. I paid $25 for a halal snack pack, and what did I get? A front-row seat to the worst customer service experience of my life.

I stood there for 25 minutes—TWENTY-FIVE—making awkward eye contact with the staff, who were absolutely oblivious to my existence. No “it’s coming soon,” no “we’re just finishing it up,” nothing. Just blank stares and a total disregard for the fact that I was, you know, a paying customer.

After half an hour, I finally go up and ask, “Hey, where’s my food?” And these geniuses suddenly “discover” my order just sitting there, ignored like a forgotten relic of the past. “Oh, sorry, we’ll do it now.” Right. Sure. Except instead of actually doing it now, they just keep serving other people. Like I hadn’t been standing there for THIRTY MINUTES already.

At that point, I had enough. I demanded a refund, and let me tell you, watching them scramble to figure out how to process that was just the cherry on top of this absolute dumpster fire of an experience.

I wouldn’t eat here again if it were the last kebab shop on Earth. Would rather survive on leaves and twigs than give these clueless clowns another cent. Avoid...

I just got ripped off by deceptive signs & dishonest behaviour. The signs next to the menu items have been blacked out. There was one sign on the front glass saying Meal Deal $10 with chips & drink. I thought that sounds good & I know they charge extra for cheese & maybe lettuce. I did not know the final price when i tapped the eftpos machine,as it was just held towards me & I thought he's an honest guy. I thought maybe $15 for the falafel roll with cheese & lettuce, tomatoes, onion & sauces, and the chips & drink which were signposted as 'the meal deal'. When I got back home and checked the eftpos statement, I saw that I was charged $26.20!!! Now that is not a $10 meal deal, that is a deceptive rip-off!! That pricing spoilt my enjoyment of the meal! I still like the falafel roll, but I'll be more vigilant next time and ask the full price for a real falafel meal deal & I'll check the eftpos input before I tap & go! Bad vibe guys! Not good for future...