Charmhor — Restaurant in Sydney

I visited this restaurant today with my partner. We’ve been regular customers for two years and always order the same dishes, which have never once been wrong. The previous staff have always been lovely, and that’s one of the reasons we keep coming back.

Today, however, we had a different experience. We ordered our usual boat noodles with a new waitress. I even asked her to repeat the order back to us, which she did, and I confirmed it was correct. But when our food arrived, it was the wrong order. Mistakes happen, and we would have been completely fine waiting for the correct dishes.

What made the experience disappointing was how the situation was handled. The server came over and said quite abruptly, “I did repeat your order and you said yes, whatever, I’ll get you a new one,” before taking both bowls away. I told her not to worry and that we were happy to keep the food to avoid waste, but she insisted on changing them. The way she spoke and her attitude left us both feeling uncomfortable.

I even apologised to the chefs, as they witnessed the situation, but unfortunately, we didn’t receive any apology from the server. During our meal, we also noticed another customer was given the wrong order by the same waitress.

We love your food and always enjoy dining here, but this experience was upsetting. I hope you might consider providing some further training to staff to ensure these situations are handled with more care...

this is just my personal opinion based on my own experience, the food wasn’t that bad. BUT the customer service is really really really bad 1/10, they’re very rude and can’t respect the customer. My friends had a peanut allergy, we didn’t read each of the ingredients of each of the food, and then we tell them that my friends has a allergy and told them to take out the peanuts because we don’t know there’s a peanut in it. We already said sorry because we didn’t read the ingredients but suddenly they came back to our table with the menu and show us that they write there’s peanut in the ingredients information and show us the picture of the food and telling us that there’s also a peanut in the picture even tho we already said we’re sorry, and the thing is they said it in such a not polite way. Such a rude thing to do to a customer and not to mention that there’re 3 baby cockroaches wandering around while we’re eating one on the wall and two...

I've been there around 5-6 times. It was good for a few first visit but the last 2 times was not really good. I can say it was kinda bad experiences. The waitresses in that shift from the last Saturday talking too loud and gossip customers. When one of the waitresses came to take order, she seems like she doesn't want to talk to us and once one of the noodle been served, one of my friends was not sure about what kind of noodles was that because it was fully covered by bean sprouts so she said twice in English BLACK SAUCE PORK for 2 times with unprofessional tone of voice.

The other Saturday night we had 8 small noodles but the waitress count them wrong to 9 so my friend asked for refund. It turns out 4-5 waitresses stand with folded arms cover our table like they're really sure we are so wrong. What a rude, definitely not...