I don't normally write reviews but I was so disappointed and left angry that led me to vent my frustration. I am a fellow restaurant owner and it really hurts when you get a negative review and hence I write this review with a heavy heart. I ordered a couple of dishes to take-away at 7:11pm and waited outside since the restaurant seemed pretty busy, upon waiting I realised other customers who ordered after me were getting their orders. I asked a gentlemen where my order was and he just told me that they were busy and that there was a wait. I understand everyone is understaffed during these difficult times but I couldn't understand how they still took on at least 3 delivery platforms that kept ringing in the background asking them to accept orders, they could have easily shut them off during the busy period so they could focus on their existing customers. I asked again a little later to a lady and she said she would check with the kitchen, which obviously didn't happen. I waited another 10 minutes and asked a different lady, telling her that I would rather cancel if they haven't started making my order, it was 35 minutes since I made the order. She said 2 minutes but it took another 10 minutes for my order to finally come out and a different lady handed my bag offering a can of coke for the long wait. I refused their way of covering up their mistake, out of the 4 people who I spoke to, not one had the courage to look at me and just apologise that there was a stuff up or a long wait. Not once. Food is great from past experience but service does not exist and common decency didn't exist. Will never be coming back to this place again.