The last 3 months I have often visited. I am disappointed that the service standards haven’t improved. Twice in Nov & Dec 23, I made a booking using the portal for 9.30pm. We were taken to our seat & told the kitchen closes in 5 minutes & must order without being given adequate time to peruse the menu. we ordered antipasto & mains. The food on these occasions were good, but all the food was brought in one go stacked on top of each other leaving no room for drinks. Our order was a glass of water, a soft drink each. burrata, tomatoes, oysters, stone bread & 2 mains. Our main got cold while we ate our entree. We weren’t given a chance to order dessert, coffee or soft drinks. Another day we arrived at 6.30pm with no reservation, it was empty & we were told that they are fully booked & can’t stay. After pleas to management, they said “pizza only” We were there til 7.30pm & in this time only 8 guests arrived, yet we were told that the restaurant was at full capacity. Clearly we were lied to. The female at the front was rude & abrupt, she was a tall girl with long hair. On Tues night I went to do an online booking, there were numerous spots Available from 7.30pm to 9.30pm, I put my credit card details & the system had an error message, I tried again & every spot was now closed. I spent 30 mins with the team who told me they will make a booking for 9.30pm. We were refused entry by the male person at the front, he said the reservation is not existent & his kitchen is closed, yet we observed meals still being served from the kitchen even 15 minutes later. Apparently the kitchen closes every night at 9.15pm precisely, yet, I am able to make a reservation for 9.30pm. On Wed night I made an online booking for 4 people as the system was not showing availability for my party of 5, the lady at the front was pleasant & accommodating, the restaurant was not full, but as per the online booking system, it seemed they were. We ordered our meals & thought we would finally get proper service this time, we ordered our entrees & main meals, the meals were all delivered in reverse, our main came out 5 minutes before the entree. A huge disappointment was the size of the main meals, they were half the size of what is normally served (equal to kids sizes) When I raised my concerns about the size of the meals, (the ragu had 6 pieces of rigatoni) , 3 individual wait staff all agreed that the portions were not consistent with the normal sizes served. I acknowledge that the manager on duty offered to fill the plates to the normal level, 3 out of 5 plates were returned back to the kitchen & came back out with the proper quantity. we asked for 2 soft drinks at 10.15pm & we were told the bar was closed. our food was being delivered up until 10pm, so this goes completely against the kitchen apparently closing at 9.15pm. I have some serious concerns as how a business of this size based in a world class casino continues to operate. My recommendations as a hospitality manager are as follows.

• train staff in proper customer service.
• If kitchen closes at 9.30pm, ensure your last booking is at 9pm
• Do not dump all the food, main & entree in front of patrons expecting them to finish everything in 30 minutes.
• Advise your guests that last drinks are on offer
• Ensure that even though you are nearing closing time, you continue to uphold your regular serving sizes for your meals.
• Don’t rush your guests.
• you operate on the grounds of a 24 hour casino, that has live shows almost every night that finish around 10pm, extending your trade till 12am would be beneficial for both your business & patronage. On Wed “Wicked” was on, when the show finished, over 30 people (in seperate groups) wanted to attend your venue & were turned away, considering there are no other feasible food options nearby for the guests of “The Star” you are charging to provide goods & services, but you’re not. To make matters worse, after the last visit, 3 of 5 ppl who ate at the restaurant on Wed night now have gastroenteritis. Very disappointed & hope you lift your game