Harvest Buffet at star city: Halal food with customer service experience beyond expectations, Is it worth it?

Being random and going with the flow has never been so interesting for me, especially When it comes to service standards in Australia, I rarely get impressed, but on the night of Friday 24th of march the experience at harvest buffet in star city casino has given me different perspective.

Super hungry and thirsty, after Halal food, I rocked up the harvest buffet “see photos of harvest buffet and my quick video tour”, without booking at around 8:45 PM, knowing that walk in is not my best strategy, I was acknowledged on arrival the entry by a gentleman called Deepak, who appears to be very friendly and alert with extreme attention to customer service, and I was not wrong, he exceeded all expectations, after paying $189 for two people, I was taken to a table by Ferdi an Indonesian gentleman with all the wide meaning of what a gentleman can be or is, I will tell why later ! I thought paying about $95 per person is not cheap, however, given that it is an open buffet, eat all you want, I was informed that they close at 10 pm, so I get just under two hours to satisfy my hunger and quinch my thirst. I told my partner let us indulge and dive in action.

The buffet is diverse, with multi-cultural cuisines, starting from the left up on entry with Asian and ending with Seafood (Centered), in the middle of other cuisines like Italian, Indian and south American. There were so many dishes and hard choices to make, so I ended up deciding to try a little sample from everything and making few visits in due course, during my visits, Ferdi (the Indonesian dude) noticed that we did not buy any soft drinks from the bar at the entry, he came offering me a jug with coke at no charge, he took that initiative without any insinuation. He did not know that I had visited before many times, however, never without a booking and never decided to write a review about it, but this time things were different, the service standards impressed me biiiiiig time. I was looking for some tissue, who noticed? Of course, Ferdi was the spotter, he rushed in with multiple tissues folded nicely, before I even get to express that I was looking for some, that is what I call reading non-verbal communication, which Ferdi modelled brilliantly. I ended it all with a huge selection of desserts that were both healthy from fruits to get ready to go to the gym kind of cakes and the ultimate crème brûlée “see photos of harvest buffet and my quick video tour”.

I had to lock this experience with coffee to check that I was not dreaming, that is when I met Isabella (Filipina who has been both helpful and outstanding in her service), Isabella came to inform me that they close at 10 pm which I was aware of, after a little joke, I told her that if she wants me to leave on time, she has got to make me the coffee and bring it to me, knowing that the coffee is actually self-service, Isabella did not even blink and instantly welcomed the move and asked my partner what she would like to have. Two minutes later, she was back with two amazingly served Mochas. “see photos of harvest buffet and my quick video tour”.

The details of how we were treated were so inspirational, which intrigued me to try it again and see whether this experience will be consistent or was it one off!!. So, I returned Sunday 26th of March at about 7:15 PM with 3 people. Interestingly, we bumped into the same staff members Deepak and Ferdi, while Ferdi was busy at the entry, Deepak jumped in and took the payment $380. Interestingly, the same experience (Impressive). During this visit, Ferdi even assisted me with a place to pray for a few minutes, which was a huge move with excellent customer service orientation. Now, you know why, I said he is a true gentleman. “See photos of harvest buffet and my quick video tour”.

Halal food except anything with pork (Pig oriented) good for an outing with family or business partners to enjoy a cultural event like Ramadan. For more tips follow @DrJoeIsaak