Franky & Co Roselands — Restaurant in Sydney

To Franky and management. I purchased a cake from the Roselands store for my Christmas on the 7/01/24 I took it home and served it to my family we were so disappointed disgusted on how old and extremely stale it was . I rang your staff the next day and explained the situation and asked to speak to a manager and he promised that I would get a call back but I did not how unprofessional don’t you think ? . How do you expect your business to thrive if you ignore customers experience due to your lack of empathy for your customers. So you’re happy to take their money and give them rubbish to serve guests on this occasion. I will spread the word to all my family and friends ....

I order days ago a birthday cheesecake for my husband. When I went home to cut the cake for my husband and my guests to my surprise the cake was not cheesecake but just a plain cake. When my husband tried the first piece he told me it’s wasn’t fresh. Even my guests didn’t touch it. I called them and when I told them what happened they just told me very rudely that our cakes are fresh. My husband is big Chef and he knows the difference between fresh and not fresh. Lastly they told me that they are taking full responsibility and finish the conversation. They didn’t even gave me a resolution for their mistake.

MY ADVICE DON’T BUY A...

Staff have absolutely no idea what they’re doing, firstly they have giant signs advertising half price coffee but you still pay full price, secondly it was over a 15 minuet wait for the coffee and thirdly all I ordered was 2 ice coffees and they were actually disgusting and tasted like slurpees mind you it was over $15 aswell. How hard is it to put a shot of coffee into milk and ice seriously I will never go here again waste of time,...