Home Thai (Sydney) — Restaurant in Sydney

Hi Owner & Manager of Home Thai,

Today we had a bad experience at your restaurant.

My work colleague flew in from Melbourne and we decided to hold our first lunch gathering at your restaurant based on your lovely reviews.

My work colleague ordered 1 x Crispy Pork with Rice dish. The waitress incorrectly took my colleagues order because she couldn't understand English properly. Instead of charging for one dish, the waitress order her two dishes 1 x Crispy Pork with Rice and 1 x Fried Vegetables so in total she paid $47 for the two dishes for lunch.

The interesting part of the review is when we realised the error and asked the waitress to refund 1 x Fried Vegetables because of the order error and it wasn't made yet. The waitress says she cannot refund the order because this is your business policy. There's no refund policy and she can takeaway the 1 x Fried vegetables she didn't order.

Then we said if you don't have authority. Can we speak to the manager? The waitress replied and said that there's no manager in the restaurant and we asked for your phone number. She goes there's no phone number for the manager but we can give you email. We ask her who's running the restaurant when there's no manager. She replies only the owner can refund the order. There's too much trouble processing a refund and the paperwork involved. We advised that's your business concern not the customer as we just wanted to enjoy our lunch together.

My question is how can you run a business and charge a customer for something they didn't order and expect them to take away the food and pay for a mistake made by your employee then tell the customer we cannot refund you.

We won't be coming back to your restaurant. I can only warn other customers that your restaurant is not a good place to dine.

For those who are reading, please don't support this business. They don't have any regards for customers but taking money even for food you didn't order. For any errors made by the employees, it ends up being the customers fault. Therefore you get 1 out of 5...

I’ve been a loyal customer of Home Thai since it first opened, introduced by my then-boyfriend (now husband) around 2011. It used to be one of our favourite places to dine—the food was vibrant, fresh, and clearly made with care. Unfortunately, our recent visit didn’t live up to the warm, flavourful memories we associate with the restaurant.

We ordered several dishes, and sadly, many missed the mark in both flavour and presentation: • Pineapple Fried Rice: This dish was particularly disappointing. It lacked the tangy brightness that pineapple usually brings and instead tasted more like a curry-flavoured rice. The texture felt off, and the colour was a dull matte yellow—visually unappealing and not what we expected based on past experiences. • Chicken Cashew Basil: This was quite basic and didn’t have any standout elements. It felt like it was missing depth or that signature punch of flavour we’ve come to expect. • Pad Thai: This was the highlight of the night. Well-executed and balanced, though Pad Thai is typically a safer bet and harder to get wrong. • Minced Beef Chili Basil & Sweet and Sour Fish: Both were overwhelmingly spicy. The fish dish, in particular, lacked balance—the sweetness and sourness were completely overpowered by chili. Thai cuisine is known for its harmony of flavours, and unfortunately, these dishes felt one-note. • Other Dishes: We ordered two additional dishes (can’t recall the names), and again, they were overwhelmingly spicy without much variation. Spice can be a wonderful component, but it should complement, not dominate.

In addition to the food, the service left much to be desired. After being seated, we waited about 10 minutes before we were offered water, and oddly, one of our dishes arrived before we had plates or cutlery. I had to ask a staff member for those, but she seemed disengaged—laughing and chatting with kitchen staff rather than attending...

I went there before and I first of all, it have a hair in mu food. I asked straight away to change it. And they bring back, it was all wrong. I ate it anyway, it was very good. But I took off everything that I didn’t wanted that I order before. Anyway, I come back today and I didn’t have to my time, so I asked to be in TAKE AWAY. But I asked to see the menu first. I told that girl that I went that before and I dined in and the menu it was different of that one that she gave to me. She was VERY rude at the whole time and lots of attitude. I order one thing because I couldn’t find what I wanted it. After I order, she provide me another menu and then I said “so, I actually I want this one instead.” She didn’t sat anything, give the change for the first order that was wrong and COMPLETELY left to do something else and left me there. I asked one of the other girls “is she coming back? She just left, gave me the wrong change and didn’t say anything.” She didn’t come back. She was in the drinks session, I went there and asked her “Are u going to come back?” She ignore me at first and then after a few minutes she came back and then I said “I want my money back. I don’t want to eat anymore.” She DENY my request 5 times saying “I can’t cancel your order because it is already in the kitchen.” I told her “yes u can. Its my right. You were very disrespectful, and I don’t want eat anymore. I want my money back.” Finally after I said 5 TIMES, she finally give my money back. I cant remember her name but she have long hair and kind of red. EXTREMELY RUDE. Horrible...