I unfortunately did not try the food yet as the service was not great .
On Sunday it was a very hot day, In my group there were 6 people with one person in a wheel chair and a Pram as soon as we got to the door we scouted for a place to sit inside to grab a coffee not a single hello or welcome. We found a spot in the corner and helped my mother with a disability out of her chair and into the narrow doorway and help her to the table the two people at the counter say out of nowhere” just to let you know we are out of baguettes.” We said “that’s cool all we want is coffee” he didn’t seem to like that answer and then proceeded to tell us that also they don’t allow cups from other shops and pointed at my drink. I would have been fine with throwing that out but he legit had waited and was quite rude about it and had no customer service whatsoever to him. So I just said fine and left with the whole group.
The point is 30c + day the cup had cold water in it, we had a person with a disability and a baby all we really wanted to do was sit and catch our breathe with a drink but we could tell he just didn’t want to do the work and serve us we just need a place to sit down and catch up so we ended up moving up the hill to...
Read moreWe visited the place when we were in the Mountains, from Sydney. Absolutely regretted it. The atmosphere is small and dusty but it could be overlooked if everything else wasn't so terrible.
For a small place, the staff did everything they could to avoid acknowledging or greeting us when we came in. We had to figure out from a tiny sign in the corner that we had to self serve, get our own menus and order at the counter. When we approached the gentleman to order, he merely looked expectantly at us - no pleasantries or service. Ironically, we were charged a service fee for that encounter.
Food was terrible, made my stomach turn. We had the french toast, avoid this if you have had french toast literally anywhere else and liked it because this will put you off for a long time. We received a shallow bowl filled with HOT sugary berry liquid, few pieces of bread floating around in it and cold cream mixed into it. The cold cream had a terrible reaction in the hot berry mixture and the entire thing tasted sick. The coffee was horrendous for the price.
Avoid, there are plenty of cafes in the area or even in Leura that are...
Read moreWent here yesterday, 8th of July around 12:30 to 1pm. No service was given, cold customer service. I asked for the menu, I was told by both the barista and the wait staff to grab the menu on the bench by myself. They were not even busy when we arrived. Food on the menu was overpriced and quality of coffee is lower than average. I totally understood when they told me when we're ready to order, just order over the counter but they didn't even assist us in finding a table to sit as it's cold outside and we have a 1 year old daughter with us with her pram. We came here all the way from Sydney to have a nice lunch before we head to the mountains and sky cable but ended up going to another café down the road which offered a very good customer service and reasonably good food and fairly priced too. We left without ordering as there was no service given and they didn't look like their interested to sit down and assist their customers. Given that everything is overpriced on their menu, atleast provide some service and a good attitude as attitude is a little thing that...
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