Milk Flower Strathfield — Restaurant in Sydney

At 6:37 pm today (11 August 2025), I ordered the Signature Mango Milk Flower. Instead, I was given the Mango Yoghurt drink and charged $11.98. This is not only the wrong drink, but also an overcharge compared to the menu price for what I received.

When I raised this with the staff member at the front desk, she denied the mistake, claiming it was coconut milk with sago. However, there was no sago, no coconut milk, and it was clearly yoghurt.

This was both disappointing and frustrating. I expect to be served what I order and charged correctly, and I also expect honesty when...

As a loyal customer who supported this store since opening, Im disappointed to say that I most likely won’t be going back. I feel the drink quality have gone down and my recent experience was upsetting.

I was the only customer and had to wait 15 minutes for my drink. The taro balls in the drink however wasn’t cooked properly, making it hard to chew. When I let staff know, I felt ashamed as they gave me a look. I had to wait another 5 minutes and didn’t receive any apologies...

Worst Milk Flower in Sydney. Customer service was beyond appalling. Store attendant blamed the docket printing machine for missing my order. Despite sitting in the store the entire time waiting she had the audacity to ask if I wanted to order something when I asked for an update after 15 minutes. I asked for a refund and she provided it in cash short-changing me because she didn't want to include a refund of the eftpos surcharge. Avoid and go to a different milkflower...