Pino Vino e Cucina Alexandria — Restaurant in Sydney

An Unforgettable Evening at Pino's Vino e Cucina! Dining at Pino's Vino e Cucina is always an absolute joy, and our latest visit was nothing short of spectacular. This fine dining Italian gem in Alexandria consistently delivers an exceptional experience that tantalizes the senses and leaves you longing to return. From the moment you step through the door, you're enveloped in an atmosphere of refined elegance and warm hospitality. The ambiance is simply perfect – sophisticated yet inviting, making it ideal for a special celebration or simply a memorable night out. And the food? Oh, the food! Each dish is a masterpiece, a testament to authentic Italian culinary artistry. The ingredients are clearly of the highest quality, and the execution is flawless. From the delicate, perfectly al dente pasta to the succulent main courses and divine desserts, every bite is a revelation. We were particularly impressed with the Macheroncini Spanner crab. Beyond the exquisite cuisine, the service is truly outstanding. The staff are incredibly knowledgeable, attentive, and genuinely passionate about ensuring your dining experience is perfect. They anticipate your needs without being intrusive, and their recommendations are always spot-on. Pino's Vino e Cucina isn't just a meal; it's a culinary journey that transports you straight to Italy. It's a place where every detail is carefully considered, creating an unforgettable evening of exceptional food, impeccable service, and a truly magical atmosphere. We can't recommend it highly enough and are already counting down the days until our next visit! An absolutely enchanting evening awaits you at Pino's Vino e Cucina! From the moment you step through their inviting doors, you're transported to a world of refined Italian elegance. The ambiance is simply perfect – warm, intimate, and effortlessly sophisticated, setting the stage for an unforgettable fine dining experience. Every dish we savored was a testament to authentic Italian culinary artistry, crafted with the freshest ingredients and an undeniable passion. The pasta was sublime, cooked to perfection and coated in rich, flavorful sauces that left us wanting more. The wine list is truly exceptional, boasting a diverse selection that perfectly complements the menu, and the staff are incredibly knowledgeable, helping you navigate the options with ease. Speaking of the staff, the service at Pino's is unparalleled. Attentive, professional, and genuinely warm, they anticipate your every need without being intrusive, making you feel completely at home. They contribute significantly to the overall delightful atmosphere. Whether it's a romantic dinner, a special celebration, or simply a desire for truly exquisite Italian fare, Pino's Vino e Cucina consistently delivers an experience that is nothing short of extraordinary. It's clear why this establishment is a gem in Alexandria – a must-visit for anyone seeking an authentic taste of Italy coupled with impeccable service and a truly charming setting. We absolutely cannot...

If I could give 0 stars I would. We decided to book this restaurant for a joint birthday celebration as it had quite good reviews. To say that we are shocked is an understatement. The staff here were extremely unwelcoming, rude and condescending. The service we received was appalling and it was not what we should have experienced from a high end, established restaurant like this. After having waited to be seated at our extremely dim lit table on the sidewalk, we were given our menus which primarily was in Italian. Our party had openly expressed that we did not completely understand the menu and the waitress did not make any attempts to explain the menu to us. As a word of feedback for the restaurant, It would be nice to provide a translation of the food for customers who are not well versed in Italian to understand; even yum cha restaurants have the courtesy to do this. The lack of inclusiveness and condescending nature of the waitress was extremely disheartening and left a sour taste in our mouths. As previously mentioned, the outdoor seating was very dark, unwelcoming and full of mosquitos. Furthermore, we would have appreciated some transparency in regards to the water. We were only provided with two options still or sparkling and thought that still water was equivalent to tap water. For our party of 6 people we ended up spending 1/10 of the bill on water. Had the service been good, we wouldn’t have minded the cost of the water, however, the service provided was not transparent nor helpful. Staff did not have the courtesy to ask us when opening a new bottle. The prices did not translate into the service provided by Rachele or the dishes served. By the end of the night we were serving ourselves, having to get spoons ourselves and waiting quite a while to be served. As we were finishing off our meal, our friend was told quite rudely to “give me the receipt” and it was yanked out of her hand and the eftpos machine just dropped on the table. We were flabbergasted with how rude and utterly appalling the service was by the end of the night. The waitress serving us was lazy and incompetent and made the whole experience quite awful; our whole party was dumbfounded by the lack of service and hospitality. What should have been a lovely dinner with a group of friends to celebrate ended in a night of disappointment. Overall, the food was quite underwhelming. The steak and tiramisu were alright, but honestly, you can get this anywhere else with much...

I can't put into words how this was the worst hospitality experience I've had in Australia in the last 7 years I've lived here.

I was with my friend at Ground of Alexandria and we wanted to have pasta for dinner afterwards. I found this place with good reviews and we decided to go check it out. It was supposed to be an Italian Restaurant.

The place looks very pretty, but the way we were treated was completely opposite. We ordered a wine and a carbonara and unfortunately the dish came with an extremely black pepper flavor, inedible. The pasta wasn't good, it was tough. I've tried carbonara in several different countries, including Italy and I can assure you that this was not the dish offered and I asked before I ordered. We couldn't eat a bite of it. We sent it back straight away and the waitress was really impatient. Unfortunately, my friend and I ordered the same thing, so we didn't eat it.

No one offered to maybe remake the sauce or find a solution, they just looked at us like we were bothering them. Nothing has been done.

We were very upset and decided to just finish our wine.

When the bill arrived, they charged us for the poorly prepared dish and the manager came over with a rude air to say that we had ordered the dish. I told him that we had not eaten anything from the dish at all and yet he started raising his voice and moving his hands very close to my face and my friend's, since the place is small. I asked him if he was the manager of the place and he said he was and I said that unfortunately that was a bad thing. Manager is supposed to help the business, not ruin it.

As a business owner, I would NEVER treat a customer the way I was treated. I can confirm that this wasn't because of the $68 we had to throw away. This was because of the horrible attitude and customer service of this place.

My friend and I ended the night hungry and upset.

He didn't stop talking loudly to me until I pay and I just did because I want to leave the place and my friend was really uncomfortable. Customers next to us and at the bar were watching what was happening. It was a terrible scene.

I understand that as a business, losses are never a good thing, but unfortunately in this restaurant, if the chef makes a mistake, its not their problem, customer pays the bill.

I hope you improve in your...