Pizza Hut Maroubra — Restaurant in Sydney

PIZZA HUT MAROUBRA We are regular customers and so far the staff has always been friendly, but yesterday Sunday 21 April 2024 at 2pm, there was a different guy we hadn't met yet. We made the usual request that we have made on other days and it was always granted, which was to add the perì perì sauce on the jalapeño cheese balls. Of course we were always willing to pay extra, but this guy started contradicting us by saying that you couldn't put salsa on the jalapeño cheese balls and that it wasn't in their system or it wasn't in their rules and that he couldn't disobey the rules of the company. We also told him that this is not the first time we have made this request and that other staff members have always accommodated us and he starts asking us who these other staff members were. In the end, we left and realized that this staff member was not only negative and unprofessional, but he didn't want to serve us or work. He made a fuss over some sauce we asked for. We went to another Pizza Hut and kindly made the same request and were satisfied and the gentleman who served us was very kind. (Here the photo in another PIZZA HUT and was so simply to add Peri peri sauce on the jalapeño...

Hi I am leaving this here, I ordered my pizza from maroubra Pizza Hut as I was patiently waiting with my two kids. Once pizza was done I grabbed the large pizza two garlic breads and chicken wings. I walked out trying to hold everything. My youngest daughter was running and I called out for her to stop, she didn’t listen and went to run across without holding my hand. I rushed over to her to grab her and accidentally dropped three chicken wings on the ground. We were all devastated but glad my youngest wasn’t hit by a car. I then picked the chicken wings up and went back in the store to ask if I could get a further three chicken wings as I accidentally dropped them trying to run after my daughter. Pizza Hut Maroubra replied we can’t give that to you. We can only give u 6 chicken wings which u will have to pay further. I was angry because of such an incident they couldn’t be kind hearted enough to give me three seasoned chicken wings. I would of asked my eldest to help but she suffers from epilepsy and at the moment has a monitor on her head to monitor her seizures. Where are the kind hearted people...

Food is always good, reason for leaving a review is last night our delivery took 1.5 hours to arrive. It would have been nice to know it would be taking this long when we made the order, so we could have had made other arrangements. We were having a rushed and difficult evening and needed food quick, hence getting take away. Waiting so long added the stress we were already experiencing. Please let your customers know up front if there is going to be delays. My husband passed on feedback through the website and received a call from the manager on duty, who said nothing other than the store was busy. We...