We went today for lunch based on the high ratings on here and it was the first and last time for us at this establishment. I walked in with kids and the lady behind the bar at the entry first shooed away the waitress coming to talk to us and then proceeded to tell us we need to be on a waitlist for next 15 mins.. I went out and 2 mins later my husband (who had been parking) went in to get the menu and was ushered straight to the table by another waiter, lo and behold, there were atleast 15 seats empty, which mostly stayed empty for the entire hour we were there so no, there weren’t reservations. I got a message 30mins later from the lady to come in for our meal as she didn’t see us being seated already. At the end of our meal, I did share this feedback with her; instead of an apology, I got this nugget ‘we can’t have people if we can’t have people’, and she literally walked away while I was still speaking, I’m sorry if my complaint was inconvenient. Let’s talk about food now.. husband’s pork belly was good, my veggie ramen was nothing to write home about, chef went overboard with the chillies, it was so hot I couldn’t finish it and I’m a hot sauce person! Daughter’s karaage chicken was forgotten (in their words they didn’t get the order, interesting since it’s app ordering and payment sure went in) and it finally came half an hour in when the rest of us had finished our meal. We couldn’t wait to get out of there, and that’s not what you want to feel when you want to have some good time at a meal! With so many amazing restaurants in the heart of Newtown (who actually want you dining there!), do yourself a favour and skip this place.