River Cafe Parramatta — Restaurant in Sydney

Just finished a fantastic breakfast here. Highly recommend if you are looking for a gorgeously decorated breakfast spot situated in a perfect setting along parramatta river. It’s a comfortable setting with ample spacing between tables to allow for social distancing. The guy who served us was so friendly and down to earth. He was very straight forward and happy to answer our questions regarding milk products to accommodate my lactose intolerant partner. We had a almond milk mocha and a caramel latte and both were the best coffees we have had in a while. They add a little bit more foam which we all know is one of the best parts of a fresh coffee. They were a generous side for their price. Breakfast was French toast and thick cut bacon. This was delicious. They used a thick cut brioche style bread cut into thick rectangles. These were fluffy on the inside with a nice browning on the outside. Covered in a berry compote and Canadian maple syrup. Most places I find have soggy French toast but they nailed theirs. My partner had their breakfast wrap which he added the beef sausage too. This was perfectly cooked fried eggs with thick cut bacon served toasted and warm. All portion sizes were great. Overall this was great value for money, a nice relaxed setting with tasteful decor and great food and service. Highly recommend to anyone looking for a good...

Table of 6 for brunch - Firstly, our orders were delivered over 15 minutes, with most of the hot food coming first, and the yogurt cup ($8) coming last, so most of the hot food was pretty cold by then. Some of the other food fell on the table when served so was spooned back on to the plate by the waiter, leaving ice-cream smears across the place. The big breakfast ($23) was served on a used chopping board, with the egg running off the side on to the table. Finished with ordering 4 hot drinks, they forgot one of the orders, which can happen. Location great, food was OK, but service very disappointing, slow food delivery, and forgetting items was really not good enough given the prices. And Owner - before you ask if this is fake review - no, it isn't, and yes, we did ask where our food was, and where our missing drink was.

Owner - having seen your reply below, you seem blind to the opportunities to do better and instead try to have a go at the messenger. We weren't there for 3 hours, and none of the diners said they had a terrific time to ANY of the staff - you just made that up for the google review. I passed on THEIR feedback about your service and food presentation. You really missed a golden...

It is my first time in this cafe and I ordered a regular latte (dine in so I can just sit for a while), and the cashier (or not sure if he is the manager too) asked where I'll be sitting. I pointed at the table in the corner and he said that he'll just bring the coffee there. He didn't ask for a name, probably because he already knew where to bring the coffee.

The coffee took quite a while as the cafe is kinda busy. I followed up the coffee after around 15 minutes to the guy who got my order, and mentioned if I can just have the coffee for to-go. I thought the coffee will be served after that. A few minutes later while he was clearing the table beside me, he talked to me again and said "I can't even remember your order. What was the table number or name?" I said none as he just asked where I'll be sitting and that he'll just bring the coffee to my table.

I don't think that is the best way to approach your customers if you've lost track of their orders. The cafe seems to be short-staffed, which might be the reason for that but kindly improve your customer service. Your approach seems like you were even doubting if I actually paid for the coffee I...