Sushi Hub Bankstown — Restaurant in Sydney

Customer service used to be always great when I purchased here in the past. As they are the only sushi place that sells jellyfish salad and seaweed salad in bankstown centro, so I'd always get everything together if I wanted these products.

My sister was in the area so I asked her to get me some sushi and jellyfish salad from here and asked her to take some photos of the boxes so I could choose, as I like to know what I'm getting vs just get me anything. The staff wouldn't let her take any photos of the sushi boxes. When she called to tell me that, I couldn't believe it and I was thinking there's photos of their sushi online, I'm pretty sure people would have uploaded it to their reviews etc. Why the heck would you refuse someone to take photos of your sushi. What am I going to do with the photo, make my own sushi to match the box...?? Or sell the photo…??

So I told her to give someone else the business. She went to one of the sushi places in the foodcourt and they happily let her take photos of the boxes to show me. Thank you to them for letting someone who's not physically at the store the option to choose...

I absolutely love this place but the staff wearing Bandena, HORACE is terrible at customer service, please don’t let him work at the front. I was waiting for my turn to place an order, Him and another staff(not the customers) cut me off twice, and when i politely asked them whether i could place an order, he was very rude and possesses stinky attitude to work on customer service. I myself work in hospitality, i understand the frustration but when somebody is polite please don’t ruin their day with...

I'm wondering why a basic customer service etiquette doesn't exist with this Sushi Hub. Staff cant even utter a word hi or hello then after I finished my order, she just literally dropped(more like threw) the bag in front of my face and moved on to other customers. Is this how manager trained their staff, I'm just so shocked with their manners. If you plan to shut down your business this is the way to do...