I ordered a meal recently thinking this was a standard procedure fully expecting to actually recieve my neal. However my meal was never to be recived let alone cooked. My friend ordered his meal 5 minutes after i ordered mine only to recieve his meal within 7 to 8 ninutes. I, however was still to recieve my meal. I being a patient person waited a while longer, thinking maybe my meal was more involved and therefore may take a little longer to prepare, this thinking however was excusing the obvious and desperate to see things as glass half full. After my friend had finished his meal I thought maybe there was an issue and my order had been lost in translation so I, in the nicest possible way approached the ordering section of the bar to politely enqire about the progression of my meal. I was told that it would be a further 4 minutes, very surprising as it was not 5 but 4 minutes. I politely informed the young lady that my friend had ordered his meal approximately 5 minutes after me but had not only recieved his meal but had actually finished his meal. Being the polite fellow i am I accepted her information that my meal would require a further 4 minutes, not 5 but 4 minutes. However after a further 20 minutes of still not recieving my meal I decided maybe I should inquire again about the whereabouts of my ever so simple meal of chicken schnitzeil and fries. I approached the ordering area of the bar and once again enquired and was greeted with a confused exoression, one equvilent to had I asked if they sold elephant meat. The young lady once again then went into the kitchen to enquire but returned even more confused with no real understanding of what I was asking at all. Finally who I am assuming was the manager appeared and reluctantly listened to my confusion as to why a simple meal ordered almost as hour ago had not been delivered let alone cooked. More employees then became involved as to try to fathom what had gone so terribly wrong. The young fellow who took my order seemed to have forgoten all about taking it and the young lady who informed me it would take 4 more minutes seemed to have forgoten informing me of that also. Anyway i suggested to the very unapologetic manager that i was done waiting for my meal and would prefer to recieve my money back instead to which he every so unapologetocally accepted. I dually recieved my small refund and left the exceptionally shoddily run establishment vowing never to return to such a rude, incompetant and indifferent hotel. This was by no means the first "misunderstanding" with staff at this place but it will oh most certainly by the last! An absolute disgrace and service beyond imcompetant!