I would avoid this place like the plague.

I went to this place about 8 or 9 months ago. Unfortunately, they had hired someone who is likely to have put off many patrons from attending.

Although we both didn't know at the time, my best friend had accidentally overdosed on her prescribed medication earlier in the day. I had just finished working a 15 hour shift on two jobs. We were both very tired, however enjoying a quiet Tuesday evening when the night shifts changed and our evening turned to hell. Bare in mind, the pub was very quiet and there were about 9 other patrons in the pub at the time.

The music was cranked up to full blast, and when I asked if it could be turned down this particular staff member said 'she probably wouldn't be able to, but would see what she could do'. She disappeared behind a room and proceeded to crank up the volume even louder. It was obvious she didn't want to be there at all, with the tone and the patronising remarks and looks she gave us.

My friend then had to make a run for the women's bathroom, and she was in there for a good 20 minutes, when I decided to check on her I was harassed by this particular staff member, who took it upon herself to critique my concern for my friend. Instead of being cooperative and helpful, the staff member decided it was appropriate to begin arguing with me at the entrance of the women's toilets about why I was standing at the door. When she thought this was acceptable, I reminded her that we hadn't come in to begin an argument with her or be spoken to so poorly. It was a shocking contrast to the manager who had served us earlier. Unfortunately we made the mistake of not calling for the manager, because this staff member was out of control.

Instead of calling an ambulance, my friend was told to leave the premises who was then sick on the sidewalk. We ended up in a hospital, where she received the proper attention.

I intended to make a formal complaint just days after to discuss the ordeal with their manager, yet no email or call was returned. I still haven't forgotten my nightmare experience at this place.

I will never set foot in that hole again. Customer service duty of care nightmare.

Keep an eye out for a short young lady with short black hair and a piercing through her nose. Like everything else befitting of her description, she has a short temper and is likely to ruin your night, that is if she even still works there.