Lake View Hotel Bendigo — Restaurant in Victoria

Never again. I have been to the lake view many, many times as a local and haven’t once had an issue. Until tonight. I ordered a scotch fillet, medium rare. After waiting almost an hour, a lovely gentlemen brought out our meals and I was instantly taken aback as it was visibly a badly done, and dry looking porterhouse ‘steak’ at best. I picked it up to confirm that my eyes weren’t tricking me and ripped a bit off and tried it, and confirmed that no, this is not what I ordered and paid $42 for. So I kindly sent it back and said I ordered a scotch fillet, and this isn’t it. Then the I believe manger(?) came out with the plate and receipt and said that I didn’t order eye fillet, I ordered the scotch and this is a scotch? I very politely agreed that no, I didn’t order an eye fillet, I ordered a scotch fillet and that isn’t a scotch fillet? He then proceeded to rudely argue with me about the kitchen being confused about me sending it back and that I haven’t even tried it and that it is a scotch fillet. I am not one to complain when I go out to eat, but as a business, the customer and any issues get resolved in a respectful and timely manner. He came to the table a few times and did apologise and said the kitchen was fixing the mistake (but didn’t tell me what the mistake was they admitted to?) He was extremely condescending and rightly didn’t give a damn, which is pretty sad if that’s how you decide to run a business. He said it’s going to be a little bit of a wait and offered us drinks, which I refused and said thank you, but I’d get them myself. Fast forward 45 minutes after a paying customers complaint and many MANY plates coming out of the kitchen, I kindly explained it had been 2 hours after ordering our food, 45 minutes since I asked for the issue to be resolved, he cut me off and said he wants me to “leave happy” and offered a refund. I did then say that yes, I would like a refund as I am past hungry and it’s been far too long. He was then again, extremely condescending when handing me my cash refund. Has left a very sour taste in my mouth and I will never ever be returning. as a side note, I also hope they take into account that my friend’s sweet potato stack was ordered as gluten free (as per the menu), as she is intolerant and she instantly had symptoms that is was clearly not gluten free, and wasn’t safe to consume. Didn’t take long to figure out as she had only had maybe 2-3 bites as it wasn’t cooked like it used to be. Maybe stop trying to cut corners or ask your chef that left to please return. If I could give a 0...

Have never dined here previously and will not be back again. We waited an hour and a half for just our entrees whilst we watched other diners order after us, receive their meals and leave before receiving our mains. When our main meals eventually came out, we were met with an extremely rude waitress who very obviously should not be in the service industry, in fact, should not be in ANY customer facing industry. Her demeanour was rude, she snatched an empty plate out of my hand and continually walked away from our table rolling her eyes when we advised her that some of our meals were incorrect or to the point of being raw (cheeseburger). I was absolutely horrified at the way this waitress treated customers and the absolute lack of empathy shown by her. If I could give her a tip, it would be to retire - you obviously dislike your job. The bistro was noisy with a private party in the back room continually spilling out to the bistro, and at one point one party patron was standing at the bistro bar with his pants down in front of diners. Not a great customer experience at all and I would not recommend. Would give negative stars for waitress alone if that...

I was recommended this venue from a work colleague and stayed the week. First night brilliant, great food and atmosphere. Atentive staff and good food. Second night food was not very average (pork belly) and I sat there in an empty restaurant whilst the staff wandered around aimlessly. When my plate eventually got collected they were about to walk off until I asked for another drink and the desert menu. 1 hour for a 20-30mjn sitting is unacceptable for an empty restaurant. 3rd night I skipped as I didn’t want to risk the same experience. 4th night I thought I’d give them a go as Monday was good and thought maybe they were having an off night. I stood at the wait to be seated area looking directly at the staff member who was deep in conversation about her Bunion’s or something as equally uninteresting, I looked over at the chef who was making eye contact with who ever was behind the bar and nodding his head in my direction. Still to no avail! I am currently sat in Hungry Jacks, at least they acknowledge their customers. Rooms are comfy, avoid...