McDonald's Geelong — Restaurant in Victoria

I went there on 8pm on 25 Mar 2022. Ordered on the standing panel but receipt did not come out. I went to the counter for my order number and receipt. 1st staffer only gave me number 173 without receipt. I asked for receipt. She printed out but barely legible unfortunately. It was hard to read whether $45.75 or $46.75. 2 people said 45, other sales clerk said 46. I was not sure whether it says 45 or 46. The 1st staffer said to bring the food for 173. I asked the other lady called Ms. C, supervisor as 1st staffer was not around, for the receipt with visible number on it. Ms. C, said 1st staffer has gone home and she printed out the receipt with as poor quality as 1st one but good thing was I could see the bottom line figure so I took it. I waited for my food for quite long. That was probably caused by non communication by 1st staffer with others staffers, which was a rather small issue here. In the meanwhile, The receipt did not come out from the machine was not the mistake of their customers. Therefore, the policy should be that pls just say "sorry", admit their mistake, and print out legible receipt. That should have sorted out the issue immediately and the case should have been closed on the spot. However, this time around unfortunately such a Simple and easy solution with customer delight method was not demomstrated at all. Ms. C claimed to have said sorry when 2nd receipt was printed out what else she should have done and also no idea why 1st staffer did not say sorry and why she did not hand over my stuff. Anyway, The key is how to improve customer satisfaction index, that is the most important point for everybody including staffers n customers. In order to do that, pls admit, apologize, propose the solution by listening to customer's asking. At the same time it is also important to make the staffer encouraged with good motivation n good recognition with good rate of customer satisfaction index. That is the purpose of work on top of making money for all staffers at Mc. D. They should be proud of doing so and the company should have happy working staffer there. Today I did not feel such good spirit from the good people there unfortunately. Pls keep it up on a good journey for a bunch group of happy customers.

P.S. I paid 14.10 dollars for Double Big Mac with large meal but I only received Big Mac instead of Double Big Mac. This...

me and a friend came through drive thru around 10:05 on monday night. i ordered a special cheeseburger, 3 nuggets with 2 sweet and sour sauce and a small chips. my friend ordered a double cheeseburger meal with big mac sauce instead of the regular cheeseburger sauce with a water. we were first parked in the waiting bay which was fine. they come and bring out our food and i am missing my chips, my burger is wrong and a random burger was in my order. while my friend got the complete wrong burger. we came back around through drive thru and stated that our order was wrong and asked for it to be remade. we waiting for around 10 minutes in the waiting bay. then one of the crew came to the car and asked what our order was. they had forgotten our order. we waited for bit longer for our food. the manager came out and only had brought out our burgers and didn’t give us all of our food even though they took both of our bags. in the end we asked for a refund as we were not pleased with the service. the manager proceeded to argue with us when we asked for a refund. we came inside and he was very persistent in trying to not give us a refund. he was rolling his eyes at us and shaking him head. while we are trying to get a refund another lady comes in and tells them they have been waiting in the waiting bay for 12 minutes. all she wanted was fresh chips. the manager is then arguing with her aswell saying it takes time for fresh chips. i am well away of how long it takes for chips to be cooked fresh as i work in fast food myself. around 2-3 minutes. we are appalled by the lack of service from not only the store but by...

Most unpleasant and disappointing experience just now, thanks to the female manager's response to an internal mistake. Arrived at 2:39pm, parked in the disabled bay and sent the kids in to get a frozen coke. Looked relatively busy, so decide to keep waiting after 10 mins had passed. After 15 mins I couldn't take it any longer so headed in to find out what's taking so long. Went in to express my displeasure and was instantly greeted by a hostile attitude by the female manager. I showed the woman my daughter's receipt, no.#150, and asked why it was taking so long. She looked on the system and said "150 hasn't been paid for". I checked the receipt and then asked why does it say paid? And why do we even have a receipt if it hasn't been paid for? Of course, she had no answer for that, and after more investigation she said "well you should have said something". I enquired, "So it's OUR job to tell YOU when an order hasn't been provided? Not YOUR job to serve us the item we've paid for? Are you saying this is OUR fault?" She dug her heels in and stubbornly stuck to the story that somehow it was OUR fault that we'd been standing there for 15mins waiting for a single frozen coke. No apology that the food HAD been paid for and that was HER mistake. No sorry. No customer service. No admitting that the customer was right. Just filthy, insulting accusations from an extremely incompetent McDonalds "Manager". What a disgrace. I hope she...