The Yacht Club Ballarat — Restaurant in Victoria

Having arrived on time for a previously booked lunch for six people we were shown to a table and seated. It immediately became apparent that the table was located under an air conditioning vent, with one of the seats being so impacted that the person involved had their hair "blowing in the wind". When this was queried, the helpful staff member fetched another person who we gathered to be the venue manager, who proceeded to inform us in a quite "blunt" manner that the only option was to turn off the cooling system, which would result in increased temperatures. He subsequently did turn off the system, but a little time later it was restarted. When food arrived I swapped places with the most impacted member of our party, and noted immediately how cold and uncomfortable it was. In addition, the high rate of cold air cooled my meal within minutes, resulting in the majority of the serve being consumed cold. We were most disappointed in this experience, and even more so that the table which we requested to be moved to, and were informed was otherwise booked, had not been used by the time we departed. Overall, as local Ballarat people who have visited the Yacht Club numerous times, we were very disappointed with the "take it or leave it" attitude of the manager, and as such will not use the facility again. In addition we will not recommend this venue to others, and will actively advise them against its use. It is a real pity, as the remainder of the floor staff were most helpful and pleasant, and the food was fine. The manager however, does not present a good impression of...

I popped in to the Yacht Club on the 18th of July to grab a takeaway hot chocolate.

Let me just say a few things about my experience:

The hot chocolate was absolutely delicious - perfect temperature and so chocolatey. The views of Lake Wendouree from inside the Yacht Club were absolutely stunning and the venue itself is so nice and way bigger than I expected! And the best point last: The service! It was outstanding. Even though I was in and out within minutes, the staff were so friendly and accommodating - even opening the doors for me on entry and exit (which was so helpful with my pram).

I'm new to the Mum scene and don't know if this is normal service for people with prams etc but my goodness I truly appreciated it - so thank you so much!

I've heard so many good things about the service at the Yacht Club and I sure did experience this, without even having to dine in!

Thank you so much ladies! We'll be back in soon for some food...

What a terrible experience. When we walked in young boy who had no clue tried to tell us we didn't have a reservation. Asked the name three times asked how many people twice.

Then directed us to a table for three when our booking was for four, we had to get our own chair to fix this.

I have never seen so many staff trying to look busy doing nothing before. No came to take our orders I had to flag down a non caring teenager. Food was average fish was slimy, lettuce soggy.

Had to twice wave down for a water refill only to be given soapy tasting water and was mirky.

Tried to pay was ignored until by all 10 staff that were pretending to do something while doing nothing at all.

Left and had dessert else where.

Was not worth the $120 bill, what a waste....