Cool Eats — Restaurant in Western Australia

EDIT: After coming here for four years, I recommended Cool Eats to a friend today and we went there for a simple lunch. It wasn’t busy - maybe another two tables were in use. My friend ordered a ham & cheese toastie, and a moment later I ordered a frittata and salad. My meal came quickly and I waited a while then started to eat alone. By the time I’d finished my meal, my friend’s toastie still hadn’t eventuated, so he had to chase it up. When the sandwich finally turned up, the young server gave a very quick and superficial “sorry about that” comment in a situation which really needed an apology from the owner and perhaps a partial refund or complimentary offer. How can you forget to make something just a few minutes after it’s been ordered and paid for? There were a couple of very young staff at FOH and I hope the owner doesn’t blame them for the mistake - they weren’t making the food. If they’re inexperienced, give them more supervision and training. The whole event was really disappointing and left me feeling quite embarrassed for having recommended Cool Eats. If only the owner or manager had stepped up and addressed the mistake properly we would have left feeling differently. Perhaps they feel they don’t need to worry about repeat business from locals during the quieter months.

Lovely friendly staff selling delicious stuff. Ice cream is the best and they offer GF cones also. Good prices and...

I've frequented Cool Eats for a few years and they've always been excellent quality and extremely good value for money. Owned and run with a lot of heart with an immaculate vibe that made you feel comfortable the moment you walked in.

The establishment has recently come under new ownership and the quality of the food ingredients and vibe of the atmosphere has dropped severely, which is a little disappointing but also expected as they find their feet in these huge shoes to fill.

Keeping a keen eye on this cafe in the hopes that it improves in time.

EDIT/UPDATE: I can't reply to the owners response - The vibe of the shop now feels less like a Mum & Dad Cafe and more like a Service station food outlet. The quality of the ingredients seems to have dropped and the food lacks freshness, flavour, quality and that little hint of love.

May the new owners improve in time, but for now it seems as though they've bitten off more than they can chew and the beloved "Cool Eats" is now but Lukewarm Nibbles.

(Staff are still...

We’ve regularly visited this place with our kids for ice cream and often stop in for coffee—it’s been a bit of a go-to spot for our family.

However, we had a very disappointing experience this morning. My partner, who is seven months pregnant, and I pulled into the car park, where there was plenty of available parking. We planned to grab a coffee and a vanilla slice for the kids. Before we even had the chance to close the car doors, a man—who identified himself loudly as the owner from quite a distance away—yelled at us, assuming we might be going elsewhere and told us we had to move our car.

It was embarrassing and completely unnecessary, especially in front of other customers sitting outside. We hadn’t even left the car yet or decided anything, yet he made a scene as if we were doing something wrong.

Really disappointed by the approach and lack of courtesy—we won’t be returning after...