Grill'd Victoria Park — Restaurant in Western Australia

Popped down for a quick bite today & was greeted & served by Ava. As someone who has four years of experience in customer service management & now works in hospo, I wanted to make a mention to Ava’s customer service skills & that she has a knack for talking with people in a way I can only describe as effortless, personal & human. She had a very friendly attitude & took the effort to compliment me on what I was wearing, & while I don’t believe that compliments are detrimental to good customer service, she left me with a good impression & a lovely feeling.

I’d also like to point out that she added value to her service by offering both myself & my partner information that no other Grill’d staff have offered to us thus far, namely how many visits my partner had had at the franchise via his Relish membership & add ons to our food we hadn’t even heard of. Her conversational skills are also something to be...

We were seated at table 21 and ordered the Sweet Chilli Burger and the Zorba Lamb Burger.

The food was ready on time, however because it was sitting at the counter for an extended period of time, the onion rings went cold.

It was not until I mentioned it that that took the food out. The burgers were great, and so were the chips. Even if they were cold the onion rings they were still made well.

Service needs improvement, we were not even ask how was our meal was which is strange as Grill'd prides itself is asking customers about there experience.

Over all the food was great, with the exception of the cold onion rings, but the service has moved backwards since...

Burgers are ok, but sometimes there is too much sauce in burgers and the burger is falling apart as you eat it. Lettuce is never fresh, I have checked inside the burger many times. Tried their Caesar Salad, it was terrible. Got 2 very salty toasted slices of garlic bread for croutons, instead of a hard boiled egg, I found an egg with a runny yolk on top of the salad. "Nice twists" to the traditional salad and the dressing was also full of flavour but they forgot the main base/ingredient for a Caesar salad is fresh crunchy Cos lettuce. My salad had disgusting rotting inedible lettuce and I suppose they are putting the same lettuce in the burgers also and no...