Subway — Restaurant in Western Australia

My recent holiday experience involved frequent visits to Subway, and while I appreciate the convenience of having a familiar option, my enthusiasm waned due to consistent disappointments. Over the course of three weeks, I found myself ordering from Subway a total of twelve times. While the variety and customization options were commendable, my dissatisfaction stemmed from two specific instances when I ordered double meat for both meals and received only a single serving in both.

On both occasions, I had explicitly requested and paid for double meat, expecting a heartier meal. Unfortunately, the oversight resulted in a less satisfying experience. The inconsistency in fulfilling this specific order detail left me disappointed, considering the additional cost incurred for the extra protein.

While the majority of my Subway visits were satisfactory, the repeated hiccup in delivering on the double meat order has left me contemplating the reliability of this particular customization. Despite this setback, the staff's friendliness and the overall taste of the sandwiches somewhat mitigated the frustration. However, I hope for better attention to detail in the future to ensure a consistently positive...

Disappointing Customer Experience at Subway Store

My recent visit to this Subway store left me with a highly disappointing customer experience. The staff seemed disinterested in serving, displaying no smiles on their faces. The lack of enthusiasm and poor attitude were evident, making the overall atmosphere less welcoming.

To add to my dismay, the order for five subs was handled carelessly, resulting in one of the subs being made incorrectly.

I believe it is essential for the owner to address these issues promptly and provide the staff with comprehensive training.

Customer service is a vital aspect of any business, and it’s crucial that the staff understands the importance of a friendly demeanor and accurate order fulfillment. By investing in training and motivating the team, the Subway store can improve its overall service quality and create a more positive and enjoyable experience for its customers.

I sincerely hope that my feedback helps in making necessary improvements, as I believe the store has the potential to offer excellent service and...

In short: Don’t bother! Waste of money. Slow service, reluctant attendants who don’t even smile when smiled at, overpriced extras for them to embarrassingly scrape at the bucket. Never giving my money to this place again.

Husband asked for avocado ($3!) the bucket was empty. The attendant Nicole scraped and scraped at the bucket to get to spread some avocado on the bread. It was scraped so thin! He asked for more and Nicole blank stared at us and then said reluctantly scraped some more. Than I said “I’ll be getting avocado to so you might as well get another bucket and give him a proper serving since its $3?” To which she said “This is the serving”. We asked her kindly again to please give him a better serving, and she refused.

After refusing we left the two footlongs (which in total would have come to $50 with our extras!) all because the attendants were so rude and refused to give a proper serving of what the customers rightfully pay for.

Well done Nicole and Zac! Lost your business $50 out of pure laziness and stubborness and wanting to...