BURGER KING® Vienna Airport Terminal 3 / Ankunftshalle — Restaurant in Gemeinde Schwechat

The worst experience ever!

The food was cold and stale. We ordered two BK Bacon burgers, one order of French fries, and one order of onion rings. Everything was cold and old.

The staff didn't speak English well; I could barely understand him, and he seemed annoyed because I couldn’t understand what he was saying.

I had a voucher from the airline that I could use at any place, and I chose BK because I expected the usual BK quality. Not anymore! I didn’t spend the full value of the voucher and was still at the counter when I asked about the change. I wanted to save some of the value for a coffee at the end of the meal. However, the man at the checkout said he had already finalized my order and I couldn’t add the coffee anymore. I was still at the checkout—I just wanted a coffee! I didn’t know I had to use the entire voucher at once, and he hadn’t explained that when I was ordering. When I mentioned this to him, he told me to "talk normal." I was speaking normally, so I asked him why he thought I wasn't. He didn’t answer.

In the end, his colleague, a girl was very kind and gave me the coffee. Thank you very much!

My visit was today, September...

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